Project & Operations Manager

Role:
Project & Operations Manager.

Starting Salary:
$1,500 to $2,000 USD / month, based on experience.
Annual raises, promotions, and bonuses available.

Schedule:
Flexible, with a preference for an evening Philippine schedule that provides several hours of overlap with U.S. Eastern Time. Our current team works 5PM to 1AM Philippine Standard Time; however, we are open to modifying this schedule for the right candidate based on your preferred or current schedule.

Required Experience:
PMP, CAPM, or similar project management certification — OR proven comparable experience managing projects, workflows, systems, or recurring operational processes in a current or recently held role — is required.

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Core Responsibilities:

1. Client Reporting & Data Organization:
You will be responsible for creating monthly reporting packages for our clients. This includes pulling data from multiple advertising platforms, organizing the data into reports, double-checking for accuracy, and delivering polished reporting to clients according to a defined schedule. Training will be provided. Extreme attention to detail is required.

2. Project & Task Coordination:
You will coordinate and manage ongoing projects, assignments, deadlines, and deliverables across our team. This includes keeping projects organized, following up on outstanding items, communicating status updates, and helping ensure work moves forward and deadlines are met. You should be comfortable proactively following up with team members, clients, and partners when something is needed to keep a project moving.

3. Recurring Operational Tasks:
You will oversee and execute a variety of weekly, monthly, seasonal, and annual operational tasks. These include recurring client processes that must be completed consistently, accurately, and on time. You will be responsible for keeping track of these responsibilities and ensuring important tasks and deadlines do not fall through the cracks.

4. Client Communication, Website & Campaign Coordination:
You will manage operational workflows related to client website updates, seasonal changes, and campaign enrollments. This includes proactively reaching out to clients for information such as holiday hours, submitting required forms for campaign participation, following up when information is outstanding, and coordinating updates with website partners when needed.

5. Process Adherence & Improvement:
As you become familiar with our operations, we encourage you to identify opportunities to improve existing workflows or recommend new ones when appropriate. You will also help document new and updated systems and workflows. Interest in tools like ChatGPT, Claude, Gemini, Zendesk, or similar platforms is ideal.

6. Documentation:
Create clear written Slab documentation and Loom screen recordings for processes and workflows. Documentation should be organized, easy for other team members to follow, and updated when processes change.

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Who We're Looking For:

* PMP, CAPM, or similar project management certification — OR proven comparable experience managing projects, workflows, systems, or recurring operational processes in a current or recently held role — is required.

* Experience with project management and coordination, operations, reporting, client communication, or a similar role.

* Proficiency in Loom, Zoom, Slack, Slab, Google Docs, and Google Sheets.

* You are extremely detail-oriented and methodical.

* You are highly organized and comfortable managing multiple recurring responsibilities, projects, and deadlines simultaneously.

* You are steady, reliable, and consistent in your output.

* You enjoy structured, repeatable work and clear processes.

* You take ownership of your responsibilities and make sure important tasks and deadlines don't fall through the cracks.

* You are comfortable proactively following up with team members, clients, and partners to keep projects moving and ensure deadlines are met.

* You communicate clearly and proactively when something is unclear or missing, when you need assistance, or simply to provide updates.

* You are comfortable communicating professionally with clients via email and other written channels.

* Your English, both written and verbal, is strong and professional.

* You double-check your work and take accuracy seriously.

* You work well remotely and independently without requiring constant oversight.

* You have a dedicated, quiet, professional home workspace with reliable high-speed internet.

* Bachelor's or Master's Degree.

* ID Proof of 90 or higher & Government ID Verified.

* OnlineJobs.PH profile must include IQ, DISC & English Proficiency scores.

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Benefits:

* Competitive compensation
* 13th month pay
* All major Filipino holidays off
* Select U.S. holidays off
* Paid vacation / PTO
* Annual raises
* Promotion and growth opportunities
* Long-term, stable employment
* Flexible work schedule
* Primarily Slack-based communication
* Work alongside fellow Filipino specialists

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Job Overview:

This is a long-term, stable career opportunity designed for someone who values consistency, reliability, organization, ownership, and attention to detail. The role is built around client reporting, project coordination, recurring operational responsibilities, and clear systems.

You'll be trusted to independently manage your responsibilities, proactively communicate when something needs attention, and ensure important deadlines and deliverables don't fall through the cracks. We're looking for someone who enjoys taking ownership of important responsibilities while working within established systems and processes.

You'll be joining an established team of Filipino remote specialists and a company with years of experience building long-term careers for professionals in the Philippines. Benefits for full-time team members include a competitive base salary, 13th month pay, Filipino & U.S. paid holidays, PTO (paid time off), annual raises, promotion opportunities, and more.

We aim to provide a calm, supportive, and well-organized work environment without unnecessary pressure or micromanagement. At the same time, this is an important role with real ownership and accountability. We value team members who can be trusted to stay organized, communicate proactively, follow through on commitments, and consistently produce accurate work.

If you enjoy taking ownership of important responsibilities, keeping projects and processes organized, working within clear systems, and collaborating with other talented Filipino specialists, this could be a great long-term fit.

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**** HOW TO APPLY ****

To apply, you must reply to this job posting from within OnlineJobs.PH with a link to a newly-created video application.

In the video, you must begin by saying:

"Hi, Alana. My name is ______."

Use the rest of the video (3–5 minutes) to explain why you are a great fit for this position, keeping in mind the responsibilities and requirements listed above.

We'd especially like to hear about your previous experience managing projects, workflows, recurring responsibilities, or operational systems. Tell us what you've been responsible for, how you stayed organized, and what you've done previously that would make you successful in this role.

**Applications that do not include a link to this specific video will not be considered.**

We're excited to hear from you!