Trainer WFH/Remote

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TYPE OF WORK

Full Time

SALARY

8

HOURS PER WEEK

40

DATE UPDATED

Aug 19, 2026

JOB OVERVIEW

The Role

The Trainer owns learning execution and readiness for every remote team member entering the company and for every internal learning program we run.

This seat exists to make sure that when someone moves forward, they are actually ready — not just scheduled, not just attended, not just marked complete. You run the sessions, you assess against the standard, and you say clearly when someone is not there yet.

You execute the curriculum set under the Success strategy. You do not design the strategy, but you are the person closest to the trainees, so you are the first to see where the curriculum is failing and the one expected to surface it.

What This Seat Owns

Onboarding and orientation

Facilitate onboarding and orientation for new remote team members
Deliver structured internal training programs and required learning sessions
Execute the training curriculum and materials established under the Success strategy

Readiness and assessment

Assess trainee readiness against defined standards before progression
Identify training gaps and escalate readiness concerns to the Head of Success
Surface recurring trainee weaknesses that may require curriculum improvement

Records and tracking

Track training attendance, participation, completion, and certification
Maintain accurate training records, certification status, and completion data

Coordination

Coordinate training schedules, sessions, assessments, and trainee communications
Support post-training transition and ensure required handoff information is complete

Standards and materials

Support AI readiness, tool readiness, communication standards, and professional expectations
Maintain and update training materials based on approved process or policy changes
Boundary of the Seat

The Trainer owns learning execution and readiness.

The Trainer does not own long-term performance management of remote team members, company-wide process improvement, or the overall client relationship. Where those areas are affected, the Trainer raises it to the Head of Success rather than acting on it directly.

Non-Negotiables

Facilitation capability. You can run a live session with a group, hold attention, manage questions, and keep to time. You have done this repeatedly, not occasionally.

Assessment discipline. You can evaluate someone against a written standard and give an honest result, including when the answer is "not yet ready." Passing people through to avoid discomfort is the single fastest way to fail in this seat.

Records accuracy. Attendance, completion, and certification data must be correct and current at all times. This data drives progression decisions and client-facing commitments.

Clear, direct communication. Written and spoken English at a professional standard. You will communicate with trainees, with the Head of Success, and across departments during handoff.

Coordination reliability. Schedules, invites, materials, and assessments happen without being chased. This seat is a dependency for multiple teams.

Practical AI and tool fluency. You use AI tools in your own work and can teach others to use them properly, including where they should not be used.

Feedback without judgment language. Coaching and assessment are framed around behavior, performance, and clarity of expectations — not personality, labels, or profiling.

Strong Advantages

Prior experience training or onboarding staff in a remote or offshore delivery environment
Instructional design or curriculum maintenance exposure
Familiarity with US client working norms and cross-cultural communication expectations
Experience working inside an LMS or portal-based training system with completion tracking
Background in operations, client service, or a delivery role before moving into training


Not a Fit If
You want to own strategy and curriculum design rather than execute and improve it
You are uncomfortable telling someone they have not met the standard
You treat training records as administrative overhead rather than as the output of the role
You need to be reminded of your own schedule


Success Measures
Horizon Measure
30 days Running scheduled sessions independently; records current and accurate
90 days Readiness assessments applied consistently against the defined standard; gaps escalated with evidence
180 days Handoff information complete on every transition; recurring trainee weaknesses documented and raised for curriculum review


How to Apply:

Share your resume and intro video telling me why you are a perfect fit for this role.

SKILL REQUIREMENT
Bpo Operations Management Call Center Operations Management Training and Development
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