Customer Success VA

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: TYPE OF WORK

Full Time

: SALARY

$6.50/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

Alexen Academy is looking for a confident, organized, and resourceful communicator as Customer Success VA to help our customers navigate the process of finding and pursuing waste hauling opportunities for truck drivers.

This is a customer-facing role that combines Zoom presentations, member support, research, and accountability.

What You'll Do:

* Host the enrollment session of our Free Waste Classon Zoom and answer prospective member questions.
* Conduct initial Zoom intake calls with new members and explain how the Customer Success process works.
* Learn each member's market, trucking situation, and goals.
* Research potential waste hauling contracts, companies, facilities, bids, subcontracting opportunities, and decision-makers.
* Provide members with clear research and recommended next steps.
* Help members understand who to contact, what to do next, and how to follow up.
* Track member progress and keep members moving instead of allowing opportunities to go cold.
* Direct members to the appropriate Alexen Academy training and resources when needed.
* Communicate professionally with customers through Zoom, phone, SMS, and our support systems.

We're Looking for Someone Who Is:

* Confident speaking and presenting on Zoom.
* A strong communicator who can explain processes simply.
* Excellent at online research and finding information.
* Organized and able to manage multiple members and opportunities.
* Comfortable holding people accountable while still providing strong support.
* Resourceful and willing to investigate before saying, "I don't know."
* Able to learn our Waste Management System and become highly knowledgeable about our process.
* Comfortable working independently and following established systems.

Experience Preferred (Not Required):

*Customer Success or Member Support
*Client Onboarding
*Sales Support or Enrollment
*Trucking/Logistics
*Contracts/Procurement
*Appointment Setting

Hours: 24 hours/week for 3-4 week training then 40 hours/week; Must be available Thursday and Sunday evenings ET

REPLY WITH A COVER LETTER, RESUME, MINIMUM HOURLY RATE AND ENUSRE YOUR DISC PROFILE IS COMPLETED

This is NOT simply a customer service position.

We are looking for someone who can understand where a customer is stuck, research solutions and opportunities, communicate confidently build a relationship, and help that member determine their next best action.

If you enjoy solving problems, researching opportunities, working directly with people, and helping people execute a proven process, we want to hear from you.

SKILL REQUIREMENT

Customer Support Management Customer Relationship Management Research

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Job Post	Reporter	Rank	Reason	Date

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Customer Success VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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