Legal Intake Specialist; Sales Development; Appointment Setter for Agent for Law Firm Mon-Fri 8am-4pm ET, 3 days/week

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: TYPE OF WORK

Part Time

: SALARY

$4.5USD/hr

: HOURS PER WEEK

24

: DATE UPDATED

Aug 19, 2026

JOB OVERVIEW

$4.5USD/hr * 8 hours * 3 days a week = $108USD/week = $324USD/month = ~20,000PHP/month
I will provide a minimum of 24 hours a week, going up to 32 hours/week if you prefer more or less work or want to work 3 or 4 days a week.

I have already hired 6 past freelancers from onlinejobs.ph and they are happy and successfully fulfilling this role.

Requirements
- Must have experience doing Legal Intake (MVA, Mass Tort, SSDI, or other forms)
- Must have at least 3 yrs of experience working in a call center / BPO
- Between 3 - 8yrs of work experience (we find people with too much call center experience often deviate too much from the script)
- Must have a headset with clear audio quality
- Must have a quiet room with minimal background noise
- Must have a reliable internet connection; even better if you have power station to prevent outlet
- Must be live on Slack and responsive during your shift
- Must maintain a call pickup time of under 5 seconds throughout the shift

Preferred Candidate
- Women candidates preferred, from a vocal quality, and empathetic phone voice perspective
- If you have done outbound MVA campaigns before, absolutely apply as we want to interview you.
- If you have worked in the legal industry before, and specifically MVA please mention as this is highly valued
- If you have worked as a Call Support Team Lead, Manager, or Trainer in the past, this experience is highly valued, mention in your recording.

DO NOT APPLY UNLESS YOU MEET ALL THE REQUIREMENTS ABOVE

Ideal Candidate Stories
- A strong team member did outbound MVA campaigns for a legal intake call center, dialing a lead list daily and then transferring to manager upon qualification. She was able to pass the call scripting interview with 0 mistakes, and she hit the ground running immediately. If you have similar experience, you can do this job.
- Candidate B spent 5yrs+ working in a BPO, was promoted from Agent, to SME, to Team Lead, then wanted to transition to freelance and WFH job. They worked doing Social Security Disability Insurance calls for Americans which is pretty similar to what we do here since we do personal injury law.

Main Responsibilities
- Answer inbound calls quickly during your shift
- Ask the four qualification questions provided in the script
- Follow the script closely and consistently
- Quickly transfer qualified leads to a manager
- Fill out a short Google Form with the caller’s information
- Record each call/lead in the daily report
- Stay active and responsive on Slack during your shift

Breaks
- No breaks during the shift, minus quick bio breaks

Success Metrics

Your success will be measured by:
- No missed calls during the shift
- Number of successful transfers
- Accuracy of call notes and Google Form submissions

Average handling time and first-call resolution are not relevant for this position. The priority is answering calls quickly, qualifying leads accurately, and transferring qualified leads to a manager.

JOB APPLICATION STEPS (IF YOU DO NOT FOLLOW, WILL BE AUTO-REJECTED)
- Follow the instructions on this google doc
---------- /document/d/1341cYEd2a928iXoBCVT6zm1WCh0AoD4GVapJKAucKgE/edit?usp=sharing
Subject line: Legal Intake Specialist — [X years of experience]
- Only include 3 things in your message. Vocaroo recording + google drive link to resume + the names of any law firms you've worked in the past
- Can include other things if you feel its very important to review (I read every application)

Work
- I will conduct interviews the week of August 24th
- First round interview is a 15min roleplay with a script
- Then we will do a 2hr paid trial to ensure cultural fit (we value honesty and speed)
- Then you will do a 4hr paid first shift to ensure your can take the calls with no issues
- Then you will receive the offer for the job.
- After that I will pay you monthly on the 1st of each month via Wise

SKILL REQUIREMENT

Inbound Sales Legal Services

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Legal Intake Specialist; Sales Development; Appointment Setter for Agent for Law Firm Mon-Fri 8am-4pm ET, 3 days/week

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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