Customer Service & Lead Qualification Associate

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: TYPE OF WORK

Any

: SALARY

$10/hour

: HOURS PER WEEK

20

: DATE UPDATED

Aug 18, 2026

JOB OVERVIEW

We’re looking for a Customer Service & Lead Qualification Associate to join our team and serve as a key point of contact for our professional skincare community.

As a B2B skincare company, we work directly with licensed estheticians, skincare professionals, spas, and other professional accounts. This role will focus primarily on following up with inbound leads, helping prospective customers through the account-opening process, and keeping our customer data accurate and organized.

This is a great opportunity for someone who is organized, responsive, personable, and comfortable communicating with customers by email and phone.

Lead Follow-Up & Qualification

- Follow up with inbound leads who have expressed interest in opening a professional account
- Contact prospective estheticians and skincare professionals via email/phone
- Verify basic account information, including professional credentials, business information, and contact details
- Follow up consistently with leads who have not completed their account setup
- Accurately document lead interactions and outcomes in our CRM

Customer Service

- Respond to basic customer questions and requests in a friendly, professional manner
- Help professional customers navigate their account and online ordering experience
- Escalate product, technical, or more complex customer issues to the appropriate team member
- Maintain a high level of responsiveness and professionalism in all customer interactions

Data Entry & CRM Management

- Enter and update customer and lead information in our CRM
- Review inbound leads for duplicate, incomplete, or inaccurate information
- Clean and maintain customer records
- Update lead status, qualification, contact information, and follow-up activity
- Perform simple administrative tasks to keep our sales pipeline organized

SKILL REQUIREMENT

HubSpot CRM Data Entry Customer Service

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Customer Service & Lead Qualification Associate

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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