ACCOUNT MANAGER & CLIENT OPERATIONS LEAD

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TYPE OF WORK

Full Time

SALARY

600-1200

HOURS PER WEEK

40

DATE UPDATED

Aug 18, 2026

JOB OVERVIEW

At Ascendia Group, our core thesis is simple: AI runs our operations; humans own our high-trust relationships. We specialize in digital growth for elite clinical and dental practices across North America. By leveraging automated systems, AI execution models, and data synthesis, we free our team from administrative busywork so they can focus on high-touch client management, strategic leadership, and rapid execution.

Role Overview

We are seeking an Account Manager & Client Operations Lead who combines high strategic quality judgment, exceptional client empathy, strong copywriting skills, and rigorous operational discipline.

In this role, you will take ownership of day-to-day client communications, act as a project manager enforcing deliverable calendars across remote specialists, write and review website/email content, enforce strict pre-launch QA gates, and serve as the core operational buffer for executive leadership.

Key Responsibilities

Client Account Ownership & Communications: Act as the primary point of contact for dental/clinical accounts via WhatsApp, email, and scheduled video calls. Lead client onboarding from contract sign-off to campaign launch. Review AI-generated monthly reporting narratives and deliver polished client updates. Act as first responder for routine client inquiries and requests.

Project Management & Deliverable Scheduling: Maintain and own a centralized master calendar tracking every client deliverable, milestone, and campaign launch. Proactively follow up with web developers, SEO specialists, copywriters, and ad managers to ensure on-time delivery.

Website Content Development, Email Marketing & Content QA: Draft and refine website copy, landing page messaging, and email sequences aligned with client brand voice. Serve as the quality editor for all website copy, ensuring messaging accuracy, conversion focus, and zero errors before going live.

Operational Intake & Multi-Jurisdictional QA Gates: Enforce strict "Build-Ready" intake standards (requiring 100% complete assets before assigning work to tech teams). Oversee quality checks and AI linter pipelines for dental/healthcare advertising compliance (ADA, RCDSO, HIPAA, PIPEDA) and platform policy standards (Google Ads Healthcare & Meta Advertising Standards).

Team Coordination & Workflow Discipline: Maintain daily Trello board pipeline accuracy across Web Dev, SEO/GBP, Paid Ads, and Creative teams. Ensure every assigned card contains explicit acceptance criteria.

Leadership Support & Other Duties: Execute additional operational, administrative, content, or project management tasks as assigned per leadership to support agency growth and founder extraction.

Qualifications & Core Capabilities

3+ Years Agency Experience: Proven track record as an Account Manager, Client Delivery Lead, Copywriter/Content Specialist, or Agency Operations Specialist in a remote digital marketing agency.

Content & Communication Skills: Excellent written and verbal English communication. Hands-on experience drafting website copy, email marketing sequences, and editorial reviewing.

Project Management Discipline: Demonstrated ability to build master client calendars, track deliverables, and hold remote team members accountable to deadlines.

Healthcare & Ad Policy Familiarity: Familiarity with North American dental advertising regulations, patient privacy rules (HIPAA/PIPEDA), and healthcare ad policy restrictions on Google and Meta.

AI-Native Mindset: High comfort working alongside AI-driven operations (using Claude, ChatGPT, etc., for narrative drafting, workflow automation, and quality checks).

Platform Proficiency: Experience using GoHighLevel (GHL), Trello, WordPress, Agency Analytics, CallRail, Google Workspace, WhatsApp, and Zoom.

Flexibility & Availability: Core availability during EST operating hours, with flexibility to handle occasional time-sensitive client communications via email or WhatsApp when required.

Probation & Progression Terms

90-Day Probationary Period: This role begins with a 90-day probationary period to evaluate workflow fit, communication responsiveness, deliverable execution, and quality control.

Performance Review & Pathway: Upon successful completion of the 90-day probation, a formal performance review will be conducted to evaluate transitioning to a full-time role (40 hours/week), expanding your account portfolio, and revising compensation accordingly.

How to Apply & Submission Guidelines

To be considered for this role, please submit your application with the following two requirements:

Short Introduction Video (Mandatory): Include a link (Loom, Google Drive, YouTube, etc.) to a 1–2 minute video introducing yourself, outlining your relevant agency experience, and explaining why you are a great fit for this specific role. Applications submitted without an intro video link will be automatically ignored.

Authentic Written Answers (No AI): Please respond with your own authentic voice. Do NOT use ChatGPT, Claude, or any AI text generator to write your application or answers. We prioritize genuine, high-touch human communication; AI-generated applications will be immediately flagged and disqualified.

SKILL REQUIREMENT
Account Management Quality Assurance Client Relationship Management
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