Technical Account Engineer (MSP) – Infrastructure, Cloud & Projects

We are seeking a consultative and technically proficient Technical Account Engineer (MSP) to serve as the primary technical advisor and relationship lead for a portfolio of business clients.

Are you an ambitious IT professional who loves solving hands-on technical challenges, learning modern cloud and infrastructure stacks, and helping businesses make smart technology decisions? If you have solid IT fundamentals, a strong work ethic, clear communication skills, and a desire to grow into an elite Technical Account Engineer, we want to invest in you.

We believe curiosity, logical problem-solving, and trainability matter far more than checking every single technical box. In this role, you will bridge the gap between technical engineering and client advocacy, helping design and implement practical infrastructure upgrades, cloud migrations, and security improvements for our US business clients. We provide dedicated mentorship, hands-on project exposure, and company-sponsored certifications to help you master advanced cloud architectures, security frameworks, and client technical guidance.

What You Will Do
* Technical Guidance & Infrastructure Reviews: Collaborate with client stakeholders and US account teams to review IT environment health, identify potential technical risks, and help plan proactive upgrades.
* Hands-on Implementation & Modernization: Assist with and execute core infrastructure upgrades, including Microsoft 365 migrations, Azure/Microsoft Entra ID configurations, network switch and firewall setups, backup validation, and endpoint security deployments.
* Technical Scoping & Project Planning: Work alongside Project Specialists and Account Managers to assess client infrastructure, evaluate technical dependencies, estimate engineering effort, and draft clear project scopes.
* Standardization & Documentation: Ensure smooth operational handoffs to the service delivery team by building structured network diagrams, configurations, and standard operating procedures in a documentation platform.
* Continuous Technical Growth: Expand your engineering toolkit through hands-on project execution, cross-training with senior specialists, and structured certification roadmaps.

What We Are Looking For

* Smart & Fast Learner: Strong grasp of core IT fundamentals (Windows Server, Active Directory/Entra ID, Microsoft 365, DNS, DHCP, and basic networking concepts) and a natural curiosity to explore how things work.
* Trainable & Solutions-Oriented: You do not need to know every technology on day one. We value the drive to research solutions, learn from senior engineers, embrace feedback, and quickly master new systems.
* Clear, Professional Communication: Ability to explain technical setups and project updates clearly and professionally in English, both in written documentation and in conversations with business clients.
* Hands-on Technical Background: 1 to 3+ years in IT support or systems administration (L2 support, junior systems engineer, or technical support specialist), preferably with some exposure to multi-client or MSP environments.
* Ownership & Reliability: Dependable, organized, and focused on delivering clean project cutovers with minimal downtime.
* Schedule & Setup: Comfortable working US business hours (8:00 AM – 5:00 PM CST / overnight in the Philippines) from a dedicated home office with reliable high-speed internet and power backup.

Nice to Have (Not Required — We Will Train You!)

* Prior experience working within a Managed Service Provider (MSP) environment or using RMM/PSA tools.
* Hands-on exposure to firewall configurations (Ubiquiti, Cisco, Fortinet), VLANs, VPNs, or tenant-to-tenant migrations.
* Foundational industry certifications (CompTIA Network+/Security+, Microsoft Certified: Fundamentals / Azure Administrator, or CCNA).
* Familiarity with centralized documentation platforms.

Why Join Cloudavize?

Work directly with US business leaders and help implement practical, high-impact technology solutions.
* Combine client-facing technical advisory with hands-on infrastructure engineering projects.
* Collaborate with a supportive US and global team of account managers, project specialists, and service delivery engineers.
* Clear career development pathways toward Senior Technical Account Management, Solutions Architecture, or Engineering Leadership.

What Sets Us Apart?

* We believe in creating an environment where our team members can thrive both professionally and personally:
* Performance-Based Rewards: Monthly profit sharing and bonuses for high-performing team members.
* Continuous Learning: We invest in your professional growth with company-paid certifications and technical training.
* Collaborative Environment: Work with a team that values your input, respects your expertise, and supports your success.
* Remote Flexibility: Enjoy the freedom of working remotely from home while delivering high-value, impactful projects.

How to Apply

If you are a consultative, technically strong IT professional who enjoys leading strategic client conversations and executing modern infrastructure projects, apply now!
1. Subject Line Requirement: Submit your application and include the numbers (2028) in your email subject line. This helps us ensure you have read the complete job post.
2. Resume/CV: Attach your updated CV with complete tenureship details (or provide a direct link to your CV). Applications submitted without a CV will not be considered.
3. Must be in NCR or nearby location.

We look forward to hearing from you.