Customer Success Specialist

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: TYPE OF WORK

Full Time

: SALARY

1000

: HOURS PER WEEK

40

: DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

JerseyBird Customer Success Specialist, Full Time | $1,000 USD/month Starting Salary | Work From Home, Chat Support Only (No Voice)

Hello, my name is Hayes Canupp. I am the founder at JerseyBird. I appreciate your interest in this role and look forward to meeting you. Here's all the key information about our company and this role.

ABOUT US

JerseyBird is a US-based custom teamwear company founded in 2019. We design custom jerseys and apparel for all sports. We work with third-party factories to manufacture the products and ship direct to our customers.

We focus heavily on football kit design and manufacturing. We have a team of 20 employees and that number is growing rapidly. We are a global company with team members in North America, South America, Europe, and Asia.

To learn more about our company, please visit our website ( ---------- ) or our Instagram ---------- THE ROLE

We are hiring a Customer Success Specialist to be a main point of contact for our customers, who are sports teams, schools, and clubs. From the moment they start a project with us until their kits arrive on the field, this role ensures they have support at all times.

This is not a script-reading support job. You will own real customer relationships and follow orders all the way through. Coaches and program directors are trusting us with something that matters to them, and you will be the person who makes sure it goes right.

You will report directly to our executive team for an initial 90 day probation period. After that period, you are expected to be fully independent with limited escalations.

WHAT YOU WILL DO

- Respond to customer emails and chat, and be the friendly, reliable voice customers come to know
Handle order intake, prepare quotes, and manage invoicing.

- Coordinate design mockups between customers and our design team, and chase approvals so nothing stalls.

- Follow up with our factories on production timelines and keep orders moving. Please include the word "Bluebird" in your application subject line so we know you read the entire job description.

- Track orders and keep customers updated on shipping and delivery.

- Resolve post-delivery issues including sizing exchanges, defects, and reorders.

SCHEDULE

Monday through Friday, 8 hours per day. The hours for this role are 2:45pm to 10:45pm, central time during the initial 90 day period. After that period, hours are subject to change.

COMPENSATION AND BENEFITS

$1,000 USD per month
13th month pay, paid every December 15th (prorated for your first partial year)
Unlimited paid time off — we do not count your days. We simply ask for at least 2 weeks notice so we can cover your work.
100% work from home, permanent full-time position.

WHAT WE ARE LOOKING FOR

We care more about who you are than where you have worked. There is no minimum years of experience for this role. If you are sharp, reliable, and genuinely care about doing right by people, we want to hear from you.

Required:

Strong written English — you will be writing to US customers every day.
Strong spoken English — you will NOT be on calls with customers, but you will be on calls with our internal team.
Reliable high-speed internet (25 Mbps or faster).

Softwares we use (Experience not required):

Experience with Shopify, HubSpot, Moxo, or Google Workspace (Gmail, Sheets, Docs). We will train you on all of these.
An interest in or familiarity with sports. It is a bonus, not a requirement.

WHAT THE FIRST 90 DAYS LOOK LIKE

We do not throw people in the deep end. Your first 90 days are a proper training period with heavy support and constant communication with our executive team. We will walk you through our systems, our customers, and how we work.

After those 90 days, you will be trusted to run your work independently. That is the goal — we are hiring someone we can rely on, not someone we have to manage forever.

HOW TO APPLY

Apply through OnlineJobs.ph with your resume. Tell us a little about who you are and why this role interests you. Voice notes, videos, and any other information are welcomed but not required.

The company founder and CEO will be reading every application and submitting calendar invites to those who qualify for an interview.

We read every single application. We look forward to meeting you.

SKILL REQUIREMENT

Chat Support Customer Service Team Leadership

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Customer Success Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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