Customer Support Agent

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: TYPE OF WORK

Full Time

: SALARY

40000 Pesos

: HOURS PER WEEK

40

: DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

About A Chef’s Tour
At A Chef’s Tour, we deliver the world’s best food tours—showcasing authentic flavours, local cultures, and hidden culinary gems.

With over 100 destinations across Asia, Africa, and Latin America, our tours are consistently rated in the top 10 on TripAdvisor in their respective cities. Each of our immersive food experiences lasts four hours, hosts a maximum of eight guests, and includes around 15+ tastings from street vendors, family-run eateries, and market stalls.

We are now looking for two passionate, skilled Customer Support Superstars to join our team as we expand globally.

Website: ----------

Information about the role, including pay and benefits, please see the below link:
----------

Application Form to apply is below:
----------

Responsibilities:
- Customer Service: Manage the email inbox, ensuring smooth, day-to-day responses to customer queries and bookings to deliver an exceptional guest experience.
- Booking Management: Process bookings, organise notes, and manage the tour booking calendar.
- Written Communication: Maintain the highest degree of courtesy, professionalism, and clarity in all written correspondence.
- Calls & Internal Meetings: While customer communication is almost entirely online (with virtually no inbound phone calls), you will occasionally join voice or video calls with internal team members.
- Global Tour Launches & Guide Interaction: Act as the primary operational link between guests and guides during tour launches worldwide. You will handle real-time situations such as late arrivals, no-shows, general queries, complaints, and review management.
- Decision-Making: Exercise sound judgment in sensitive situations. Research issues independently and solve problems quickly and efficiently to maintain top-tier customer service.
- System & Platform Mastery: Master our booking platforms and in-house management software.
- Financial Reconciliation: Reconcile tour guide expenses and highlight any budget overspends.
- Record-Keeping & Prioritisation: Maintain accurate records and case notes while managing your time efficiently across competing tasks.
- Review Management: Craft thoughtful replies to customer reviews.
- Escalations & Teamwork: Escalate urgent operational issues to management while thriving both independently and as part of a collaborative team.
- Ad-hoc: additional duties as assigned
- Brand Ambassadorship: Act as an enthusiastic, professional face of the A Chef’s Tour brand.

SKILL REQUIREMENT

Email Support Email Handling Customer Service

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Customer Support Agent

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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