B2B Healthcare Outreach & Appointment Setting Specialist

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TYPE OF WORK

Part Time

SALARY

$5–$7 USD/hour + performance bonuses aft

HOURS PER WEEK

20

DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

We are a U.S.-based consulting company that helps healthcare professionals launch and grow Non-Emergency Medical Transportation (NEMT) businesses.

We are hiring a part-time B2B Healthcare Outreach & Appointment Setting Specialist to help our clients connect with hospitals, skilled nursing facilities, rehab centers, dialysis centers, assisted living facilities, home care agencies, hospice organizations, and other healthcare referral partners.

This is NOT a general administrative VA position. Your main responsibility will be outbound calling, follow-up, appointment setting, lead research, and CRM/pipeline management.

What You’ll Do
Make outbound calls to U.S. healthcare facilities and businesses
Identify and reach the correct decision-makers, including discharge planners, case managers, social workers, administrators, transportation coordinators, directors, and business owners
Navigate receptionists and gatekeepers professionally
Research and verify contact names, phone numbers, emails, and roles
Follow company-provided scripts and outreach frameworks
Ask questions to identify transportation problems, coverage gaps, overflow needs, and opportunities
Follow up consistently by phone and email
Schedule qualified meetings for our NEMT clients
Document the exact outcome of every conversation
Update our CRM/Google Sheets with:
Contact name and role
Last outreach attempt
What the prospect said
Pipeline stage
Next action
Follow-up date
Escalate interested prospects and real transportation opportunities to our team
Attend pipeline review/training meetings as needed

Your Goal

Your job is not simply to make a high number of calls.

Your goal is to turn targeted healthcare accounts into:

Decision-maker conversations ? transportation needs identified ? qualified opportunities ? booked meetings

You are not responsible for negotiating or signing contracts. Our team and the local NEMT business owner will handle high-level sales conversations, pricing decisions, contracts, and service fulfillment.

Who We’re Looking For

You should have:

Excellent spoken and written English
Strong, clear phone communication
Previous cold-calling, appointment-setting, B2B sales, or lead-generation experience
Confidence speaking with U.S. businesses
Ability to navigate gatekeepers without sounding robotic
Strong follow-up habits
Excellent attention to detail
Experience documenting calls in a CRM or spreadsheet
Ability to handle rejection and continue following the process
Availability to work during U.S. business hours
Reliable internet and a quiet calling environment

Healthcare calling experience is strongly preferred.

Experience calling hospitals, nursing facilities, medical practices, home care agencies, senior-care companies, insurance companies, or other healthcare organizations is a major plus.

Experience with HubSpot, GoHighLevel, Pipedrive, Google Sheets, or another CRM is also a plus.

Schedule
Part-time
Approximately 20 hours per week
Must overlap with U.S. business hours
Opportunity for increased hours and responsibility as the company grows
Compensation

$5–$7 USD/hour, depending on experience.

There may be opportunities for additional performance-based compensation after the trial period based on qualified meetings and results, not simply number of calls made.

Training

You will receive:

Call scripts
Outreach frameworks
Objection-handling guidance
Target account lists
CRM/pipeline training
Ongoing feedback on calls and messaging

We are looking for someone who can follow a proven process while still sounding natural and human on the phone.

IMPORTANT — How to Apply

Start your application with the word RELIABLE so we know you read the entire job description.

Your application must include:

A 60–90 second voice recording introducing yourself and explaining your cold-calling or appointment-setting experience.
How many years of outbound calling or appointment-setting experience you have.
What industries you have called.
Any healthcare experience you have.
Which CRMs or sales tools you have used.
Your availability during U.S. business hours.
Your expected hourly rate.

Then answer this question:

You call a nursing facility and the receptionist says, “We already have a transportation provider.” What would you say next?

Applications that do not include RELIABLE, the voice recording, and the scenario response will not be considered.

Important: This position initially involves business-to-business outreach only. You will not provide medical advice, negotiate healthcare contracts, or handle patient medical information as part of your standard outreach responsibilities.

SKILL REQUIREMENT
Cold Calling Lead Generation Appointment Setting
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