Experienced Email & Chat Customer Support Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

48

: DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

We are looking for an experienced Customer Support Specialist who can confidently manage a high volume of emails and live chats while maintaining accuracy, professionalism, and excellent customer service.

This role is best suited for someone who can multitask, prioritise urgent and older tickets, and make sound decisions without constant supervision. The ideal candidate must be reliable, honest, highly organised, and accountable for their work.

Responsibilities
Manage a high volume of customer emails and live chats efficiently.
Respond to customer inquiries promptly, clearly, and professionally.
Handle multiple conversations and tasks without sacrificing accuracy.
Resolve concerns involving orders, shipping, returns, refunds, and subscriptions.
Review order details carefully before making decisions or taking action.
Communicate with suppliers regarding order changes and delivery issues.
Prioritise tickets effectively and consistently meet productivity targets.
Make confident, policy-aligned decisions with minimal supervision.
Maintain accurate records and escalate complex cases when necessary.
Requirements
Proven experience managing a high volume of customer emails and chats.
Hands-on experience with Richpanel is required.
Experience with Loop Subscriptions is strongly preferred.
Excellent written English and attention to detail.
Strong multitasking, time-management, and organisational skills.
Confident decision-making and problem-solving abilities.
High standards of honesty, integrity, reliability, and accountability.
Ability to work independently in a fast-paced environment.
Stable internet connection and a reliable work setup.
Benefits
Competitive salary based on experience.
Long-term growth opportunities.
Supportive and fast-paced work environment.
Additional responsibilities and opportunities based on performance.

To confirm that you have read the complete job post, include your favourite music artist in the subject line of your application. Applications without this detail may not be considered.

SKILL REQUIREMENT

Email Support Chat Support Ecommerce

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Job Post	Reporter	Rank	Reason	Date

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Experienced Email & Chat Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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