Alpha Community Care

Experienced NDIS Virtual Assistant – ShiftCare & Compliance Experience REQUIRED

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$5/Hour

: HOURS PER WEEK

30

: DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

PLEASE READ BEFORE APPLYING

Alpha Community Care is an Australian NDIS provider looking for ONE experienced NDIS Virtual Assistant to join our team long-term.

This is NOT an entry-level or general VA position.

Please only apply if you have direct previous experience working for an Australian NDIS provider.

ESSENTIAL EXPERIENCE

You must have:

* Direct experience working with an Australian NDIS provider
* Hands-on experience using ShiftCare
* Understanding of NDIS compliance and provider documentation
* Experience maintaining participant and/or staff files
* Experience with rostering, scheduling and shift administration
* Strong written and spoken English
* Confidence communicating with staff, participants and stakeholders

Experience assisting an NDIS provider with an NDIS audit or audit preparation is highly desirable.

WHAT YOU’LL ACTUALLY BE DOING

Your role will include:

* Managing and updating ShiftCare
* Rostering, scheduling and updating shift times/durations
* Checking participant and worker records for missing or expired documentation
* Assisting with participant and staff onboarding
* Maintaining NDIS compliance records and registers
* Helping prepare Alpha Community Care for NDIS audits
* Monitoring compliance tasks and following up outstanding items
* Monitoring Outlook emails, enquiries and follow-ups
* Communicating with staff, participants, Support Coordinators and other stakeholders
* Keeping management informed of important issues requiring attention
* General NDIS administration and record keeping

We are also introducing AI and automation into our administration, so being comfortable learning new technology is an advantage.

PAY & LONG-TERM OPPORTUNITY

Starting rate: USD $5/hour

There is a 3-month probation period with clear KPIs.

A successful VA who passes probation and meets the required KPIs will progress to USD $8/hour.

We aren’t looking for someone who wants to work with us for a few weeks and move on.

Alpha is a growing but close-knit organisation. We genuinely appreciate good team members and want to find someone reliable, loyal and interested in growing with us long-term.

For the right person, there will be an opportunity to take on greater responsibility as the organisation grows.

IMPORTANT – HOW TO APPLY

To help us identify applicants with genuine NDIS experience, please answer ALL 6 questions below.

1. Which Australian NDIS provider(s) have you previously worked for and what was your position?

2. How long have you worked in NDIS administration?

3. Describe exactly what you have personally done inside ShiftCare.

4. What NDIS compliance or audit-preparation responsibilities have you personally handled? Please give examples.

5. Explain the difference between a participant Service Agreement, Progress Note and I ---------- Report.

6. Tell us one example of a compliance issue you identified or helped resolve while working for an NDIS provider.

Finally, start your application with:

“ALPHA – NDIS VA”

Applications that don’t include this phrase and answers to all six questions will not progress to interview.

Please do not use AI to generate generic answers. We will discuss your answers and test your ShiftCare and NDIS knowledge during the interview.

We are only hiring ONE person at this stage, and we’d much rather wait for the right candidate than hire the wrong one.

If you genuinely have this experience and are looking for a long-term organisation where good work is recognised and appreciated, we’d love to hear from you.

SKILL REQUIREMENT

Email Support Healthcare Virtual Assistant

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Alpha Community Care

Experienced NDIS Virtual Assistant – ShiftCare & Compliance Experience REQUIRED

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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