Talent & HR Leader – Recruitment, Hiring, HR & Candidate Endorsement | Full-Time | Remote

Talent & HR Leader – Recruitment, Hiring, HR & Candidate Endorsement | Full-Time | Remote
Location: Remote, Philippines-based preferred
Schedule: Full-Time
Work Hours: U.S. business hours
Compensation: $7-8+/hour, based on experience
Type: Long-Term | Full-Time

About the Role
We are looking for a strong Talent & HR Leader to lead recruitment, hiring, candidate endorsement, and HR/people operations for our Virtual Assistant workforce, especially healthcare-related roles. This is not just a recruiter role, and it's not just an HR role — it's both, combined into one seat. This person will own the full employee lifecycle: building strong talent pipelines, assessing candidate quality, endorsing candidates quickly and accurately, and then carrying that relationship forward through onboarding, employee relations, performance management, policy, and offboarding.

The ideal candidate has experience recruiting Virtual Assistants or remote talent and experience running HR functions for a remote or distributed team — policies, employee relations, performance, compliance — and can manage a disciplined process across both functions with clear metrics, strong follow-through, and high standards. This role requires someone who can balance speed with quality, and who can shift comfortably between hiring mode and people-management mode.

What You'll Own
Talent Acquisition & Hiring
- Recruit capable, culturally aligned Virtual Assistants based on client demand
- Build proactive talent pipelines for current and future roles
- Screen candidates for job capability, communication, professionalism, reliability, and culture fit
- Support hiring for key healthcare, dental, medical, orthodontic, administrative, client-facing, and operations roles
- Maintain strong candidate communication throughout the hiring process
- Negotiate, coordinate, and support hiring decisions as needed
Candidate Endorsement & SLA Management
- Ensure qualified candidates are endorsed to match client demand within required timelines
- Monitor endorsement timelines and intervene when candidates are at risk of missing deadlines
- Keep candidate movement organized and visible across the hiring pipeline
- Escalate stalled candidates, assessment concerns, or client-demand changes quickly
- Support smooth handoff from recruitment into onboarding or placement
HR & People Operations
- Own onboarding from offer acceptance through first 90 days, including documentation, account setup coordination, and orientation
- Serve as the primary HR point of contact for the VA workforce — answering policy questions, handling day-to-day employee relations issues, and escalating serious matters appropriately
- Maintain and evolve HR policies, employee handbooks, and standard operating procedures for a remote Philippines-based workforce
- Manage performance review cycles, PIPs, and documentation of performance or conduct issues
- Track and administer time-off, attendance, and any benefits or incentive programs
- Handle offboarding: exit conversations, knowledge transfer, access revocation coordination, and exit documentation
- Maintain accurate, compliant employee records
- Partner with leadership on compensation bands, promotions, and role changes
- Help build a strong internal culture, employee engagement practices, and retention initiatives across the VA team
Recruiting Operations & Process Improvement
- Manage and improve recruiting workflows, playbooks, templates, and SOPs
- Maintain accurate candidate records and pipeline updates in the ATS
- Use recruitment tools, dashboards, reports, and AI tools to improve hiring efficiency
- Identify bottlenecks in the hiring funnel and recommend improvements
- Standardize how candidates are screened, evaluated, endorsed, and handed off
Team Leadership & Coaching
- Coach recruiters and/or HR team members on screening quality, candidate communication, employee relations handling, and internal standards
- Review quality-of-hire concerns or culture/job-fit misses
- Support consistent evaluation and people-management standards across the team
- Lead with clear communication, accountability, and professionalism
Funnel Management & Reporting
- Review pipeline volume, funnel movement, and time-to-fill across open roles
- Track application volume, assessment pass rates, interview-to-offer conversion, and endorsement timelines
- Report hiring and HR metrics, risks, and recommendations to leadership (turnover, retention, time-to-fill, employee relations trends)
- Identify early patterns by role, client, cohort, source, or recruiter
Onboarding-to-Pool & Retention Support
- Own the full onboarding-to-tenure arc for newly hired VAs, not just the handoff
- Partner with VA Success and Client Success on early-tenure risks
- Monitor 90-day and long-term retention and early performance trends
- Identify whether hiring filters, sourcing channels, screening, or HR/onboarding processes need improvement
- Support long-term retention by improving both hiring quality and the employee experience from day one through tenure

Required Experience
- Experience in talent acquisition, recruiting leadership, or VA hiring
- Experience running HR functions — employee relations, performance management, policy, offboarding — ideally for a remote or distributed team
- Experience assessing both job capability and culture fit
- Strong understanding of high-quality candidate screening and evaluation
- Experience managing hiring pipelines and recruitment metrics
- Strong written and spoken English communication
- Strong judgment and decision-making skills, especially with sensitive employee matters
- Ability to coach recruiters and/or HR team members
- Strong documentation, follow-up, and reporting habits
- Comfortable working with U.S.-based clients, teams, or leadership
- Able to manage multiple open roles, HR cases, and competing priorities simultaneously
- Comfortable using an ATS or recruiting platform, plus HR/HRIS tooling

Healthcare Hiring Experience Preferred — Experience recruiting for healthcare, dental, orthodontic, medical, patient support, insurance, billing, administrative, or healthcare-adjacent roles is a plus. Understanding how to evaluate candidates for healthcare environments — communication, reliability, privacy awareness, documentation, professionalism, and patient/client service standards — is valuable.

What Success Looks Like
- Strong candidates are hired based on client demand and endorsed within required timelines
- Hiring pipelines are clear, active, and well-managed
- New hires have a smooth, well-documented onboarding experience
- Employee relations issues are handled promptly, fairly, and with proper documentation
- HR policies and processes are clear, consistent, and compliant
- Recruiters and/or HR team members are coached toward stronger performance
- Leadership has clear visibility into both hiring and HR metrics and risks
- Retention improves because candidates are better matched to the role and better supported once hired

To Apply
Please submit the following:
1. A viewable link to your updated resume
2. A short paragraph describing your experience with:
- Recruiting or talent acquisition
- VA or remote talent hiring
- HR / people operations (employee relations, performance management, policy, offboarding)
- Managing hiring pipelines or recruiting metrics

Subject Line: Talent & HR Leader – [Your Full Name]

We are looking for a Talent & HR Leader who can build a strong, scalable recruiting function while also owning the people side of the employee lifecycle — from first endorsement through long-term retention.