# Order Placement & Customer Agent Support

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TYPE OF WORK

Full Time

SALARY

500

HOURS PER WEEK

40

DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

We are seeking a **detail-oriented and proactive Order Placement & Account Resolution Specialist** to handle telecom and internet orders while resolving customer account issues with providers such as **Spectrum, Frontier, AT&T, Verizon, and similar carriers**.

### Key Responsibilities

* Process orders for internet, TV, and mobile services, ensuring accurate plans, pricing, promotions, and customer information.
* **Communicate directly with carrier customer support and agent support representatives** to resolve account and order issues.
* Troubleshoot billing errors, incorrect plans, missing promotions, activation delays, and service issues.
* Follow up with carrier agents until issues are fully resolved.
* Communicate updates and resolutions to customers and internal teams.
* Document orders, account issues, case numbers, and resolutions in the CRM.
* Stay updated on carrier plans, pricing, promotions, and policies.

### Qualifications

* Experience in **telecom, customer service, sales, order processing, or account resolution** preferred.
* Strong phone and communication skills.
* Comfortable speaking directly with customer support agents and handling escalations.
* Strong attention to detail and problem-solving skills.
* Able to manage multiple orders and follow-ups.
* Experience with Spectrum, Frontier, AT&T, Verizon, or similar providers is a plus.
Requirements : Must have E-SIM

SKILL REQUIREMENT
Call Center Operations Management Customer Support Phone Support
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