UK Holiday Let Operations & Guest Experience Manager

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TYPE OF WORK

Any

SALARY

PHP 67,000 – PHP 89,000+ per month

HOURS PER WEEK

40

DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

Firebow Holidays is a growing UK holiday let management company with design-led properties across England.

We are looking for an experienced Operations & Guest Experience Manager who wants to build a long-term career with us and take increasing responsibility as the business grows.

This is not a general VA, PA or entry-level role. You must already have hands-on experience managing the day-to-day operations of multiple UK short-term rentals, serviced apartments or holiday lets.

We want someone who is exceptionally organised, detail and process orientated, commercially aware and able to take ownership of problems through to complete resolution.

The role

You will take responsibility for:
• Guest communication and issue resolution
• Cleaners, contractors and maintenance
• Hostaway and booking channels
• PriceLabs and revenue management
• SuiteOp and guest journeys
• ClickUp, systems and SOPs
• Damage claims and administration
• New property onboarding

Essential experience

• 3+ years in STR / SA / holiday let operations
• Direct experience managing multiple UK properties
• Hostaway or similar PMS
• PriceLabs
• ClickUp or similar CRM
• SuiteOp or similar guest portal
• Airbnb, ---------- and VRBO
• Excellent spoken and written English
• Confident communicating with guests, cleaners and contractors by phone

You must be able to listen carefully and understand instructions quickly, then turn them into completed outcomes without repeated explanation or chasing.

You will be expected to work independently, investigate thoroughly, document accurately, test your work and ensure nothing falls through the cracks.

Individual applicants only. No agencies or delegation.

Hours

Paid trial: 8 hours across 2 days to demonstrate your operational, systems and problem-solving ability.
Full-time role: Progressing to approximately 40 hours per week, Monday–Friday, 9am–5pm UK time, tracked through Monitask.
Out-of-hours: Evening and weekend guest phone/message cover on an agreed rota/on-call basis.
Pay: Core 40-hour rate + fixed on-call allowance, with additional payment for substantial work required outside normal hours.

To apply

Your message title must be DETAILS MATTER and you must attach your current CV. Applications without both will not be considered.
Please answer:

1. Name the STR, SA or holiday let companies you have worked for, their portfolio size, and how many properties you personally managed.

2. For Hostaway, PriceLabs, ClickUp and SuiteOp, tell us where you used each system, for how long, and what you personally used it for. Name alternatives where relevant.

3. You inherit a Hostaway/SuiteOp setup that Is supposedly complete, but three guests don't receive their check-in information. What do you do, in order? Talk us through your process.

4. At 11am you have: a property not ready for a 4pm arrival, a guest with no hot water, incorrect pricing live on two vacant properties, a contractor awaiting a non-urgent decision, and a ClickUp task marked complete that hasn't been done. What order do you deal with these issues, and why? How do you make sure every issue is tracked through to completion?

Your answers must reflect your own experience and thinking. Generic or AI-generated responses will not be considered.

Shortlisted candidates will be asked to demonstrate their systems and operational knowledge during interview.

Please do not apply unless you meet the essential experience requirements.

If this sounds like the role you’ve been looking for, we’d love to hear from you and find out what you could bring to Firebow Holidays.

SKILL REQUIREMENT
Clickup Airbnb HostAway
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