Airbnb AirCover / STR Damage Claims Specialist

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TYPE OF WORK

Part Time

SALARY

$3.00-$4.25 per hour

HOURS PER WEEK

10

DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

# Airbnb AirCover / STR Damage Claims Specialist

**Remote | Philippines | Part-Time / Per-Claim**

I own and operate a **13-unit short-term rental property in Tacoma, Washington** and am looking for a highly experienced **Airbnb AirCover / Short-Term Rental Damage Claims Specialist**.

**This is NOT a general virtual assistant position.**

You will NOT be responsible for guest messaging, reservations, pricing, cleaning schedules, or day-to-day property management.

**Your primary responsibility is claims and reimbursement recovery.**

We have a separate Operations Manager and an established local cleaning team.

## What You Will Handle

You will take documented guest i ---------- and manage the reimbursement/claim process from beginning to end, including:

* Airbnb AirCover damage claims
* Airbnb Resolution Center reimbursement requests
* ---------- guest-damage/reimbursement cases
* Smoking and marijuana remediation claims
* Excessive-cleaning claims where eligible
* Broken furniture
* Damaged beds and mattresses
* Damaged televisions/electronics
* Missing property
* Damaged linens and furnishings
* Unauthorized guest-caused damage
* Supporting documentation
* Repair/replacement estimates and receipts
* Guest reimbursement requests
* Platform follow-ups
* Claim escalations and appeals
* Tracking open claims until resolved
* Recording amounts claimed, approved, denied and recovered

## How Our System Will Work

Our local cleaning team will inspect units immediately following checkout.

When they discover damage or a serious violation, they will:

1. Stop before cleaning or removing the evidence.
2. Take photographs/video.
3. Document what they found.
4. Report the i ---------- through our operating system.

Our Operations Manager will handle the immediate property issue and make sure the unit is ready for the next guest.

**You take over the reimbursement side.**

Your job is to review the evidence, determine what additional documentation is needed, prepare the strongest legitimate claim possible, submit it correctly and follow it until there is a final resolution.

## I Am Looking for a Specialist

I strongly prefer candidates with:

* Extensive hands-on Airbnb AirCover experience
* Airbnb Resolution Center experience
* Experience handling STR property-damage claims
* Experience with smoking/remediation claims
* Experience appealing denied or underpaid claims
* Strong knowledge of Airbnb's documentation and claim deadlines
* Experience with ---------- claims/reimbursement procedures
* Excellent written English
* Strong documentation and organizational skills

### Former Airbnb employees are strongly encouraged to apply.

I am particularly interested in former:

* Airbnb Resolution Center representatives
* AirCover support specialists
* Airbnb claims representatives
* Airbnb escalations representatives
* Airbnb Trust & Safety/support personnel with reimbursement experience

## Compensation

I am open to:

* Hourly compensation
* A fixed amount per claim
* A monthly part-time arrangement
* Another structure that makes sense based on actual claim volume

This is **not intended to be a full-time position**.

I am more interested in finding someone exceptionally good at recovering legitimate claims than hiring someone for a certain number of hours.

## To Apply

Please answer **all** of the following:

1. How many years have you handled Airbnb/STR damage claims?
2. Approximately how many Airbnb AirCover or Resolution Center claims have you personally handled?
3. Were you ever employed directly or indirectly supporting Airbnb? If yes, what was your position?
4. What types of claims have you handled?
5. What is the largest claim you have personally managed?
6. Have you handled smoking or marijuana remediation claims?
7. Have you handled ---------- guest-damage cases?
8. Have you appealed denied Airbnb claims?
9. Give an example of a difficult claim that was initially denied or disputed and explain what you did to resolve it.
10. What documentation do you want from a cleaner when guest damage is discovered?
11. What evidence would you require for an indoor-smoking remediation claim?
12. How do you determine the appropriate amount to claim for damaged property?
13. How do you track claim deadlines and follow-ups?
14. Approximately what percentage of the legitimate claims you've handled resulted in reimbursement?
15. What compensation structure would you prefer?

### Scenario

A guest checks out at 11:00 AM.

Our cleaner enters the unit and immediately reports a strong marijuana odor. She photographs ash and smoking evidence. She also discovers that the bed frame has been broken.

Another guest is checking in that afternoon.

The Operations Manager handles getting the property ready for the incoming guest.

**Your responsibility begins with the claim.**

Please explain exactly what evidence you would request, what reimbursement claims you would pursue, how you would document the amounts requested, and how you would handle the case if the guest denies everything.

Please answer based on **your actual claims experience**, not a generic explanation of how AirCover works.

Begin your application with the words:

**CLAIMS SPECIALIST**

Applications from general VAs without substantial claims experience will not be considered.

SKILL REQUIREMENT
Airbnb
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