Client Care and Inside Sales Coordinator: $6 Per Hour + Benefits and Performance Incentives

Long Term Growth Opportunity to Become Office Manager

Job Description

Important: Cover Letter, Résumé, and Voice Recording Required to Apply

Attention to detail is essential for this position. To be considered, you must submit every item requested in the application section at the bottom of this job post.

Please review your application carefully and test all files and links before submitting. Incomplete applications will not be eligible for the second round. Due to the number of applications, we will not contact candidates to request missing information.

Do you love providing excellent service in a support based role?

Do you thrive in a fast paced environment, managing a variety of tasks? Do you love talking to customers and providing excellent customer service? Keep reading!

About Boulder Pro Painters

Boulder Pro Painters is a growing residential and commercial painting company serving Boulder, Colorado. We are committed to becoming one of the most trusted and highly reviewed painting companies in our area by providing excellent craftsmanship and an amazing customer experience.

We are a very entrepreneurial company, and we believe strongly in taking care of our customers and taking care of our amazing team members by providing a great work environment and career growth opportunities.

We value integrity, responsibility, and life balance. We believe work should empower your life, not take away from it. You should love where you work, be treated well, be part of a great team, and have opportunities to grow in your career.

Our growth and success depend on the culture we are creating. Our team is made up of ambitious and dependable people who are committed to personal growth, professional development, and producing great results.

In this role, you will work directly with me, the Founder and CEO of Boulder Pro Painters. You will help me manage customer communication, lead qualification, scheduling, follow up, marketing support, and the daily organization of the business.

This is an important, long term role with the opportunity to learn the business, take ownership of your responsibilities, increase your hours, and grow into our Office Manager as the company continues to grow.

Your Role and What You’ll Be Doing

We’re committed to creating an extraordinary company that provides excellent customer service for our customers. We want our customers talking about what an amazing experience they had working with Boulder Pro Painters. We want customers for life.

This role is a large part of that. Here are a few things you’ll be doing regularly:

* Answering the company phone line. In this business, it’s important that when customers call, someone answers or responds promptly.

* Making initial calls to customers who have requested an estimate.

* Asking qualification questions to understand the customer’s goals, project, location, timeline, and expectations.

* Following up with customers who have requested an estimate and setting appointments for me to meet with them and provide estimates.

* Managing estimate appointments in my calendar.

* Confirming appointments and handling cancellations and rescheduling requests.

* Following up with leads who have not responded or scheduled an appointment.

* Following up with customers who received an estimate but have not made a decision.

* Managing our social media pages and posting daily. This includes posting on our Facebook and Instagram pages and maintaining our Google Business Profile.

* Managing some of our online marketing channels by responding promptly and professionally to potential customers.

* Responding to customer comments, messages, and inquiries received through our social media and online platforms.

* Updating our CRM and lead tracker with accurate customer information, notes, appointments, and follow up activities.

* Keeping my calendar and daily priorities organized.

* Sending appointment confirmations, reminders, and routine customer communications.

* Supporting me with administrative responsibilities and the daily organization of the business.

As you learn our processes and demonstrate your ability, you will take on additional responsibilities, including:

* Reconnecting with old leads who may still need painting services.

* Reconnecting with past customers about future projects.

* Requesting customer reviews and referrals.

* Reaching out to property managers, real estate agents, designers, and other potential referral partners.

* Supporting customers after their project is approved.

* Sending routine project updates and helping customers understand the next steps.

* Tracking outstanding customer decisions, colors, scheduling details, and project information.

* Helping improve our call scripts, communication processes, and internal systems.

* Preparing simple lead, estimate, appointment, and follow up reports.

* Helping organize customer information, company files, and routine administrative records.

* Taking ownership of additional office management responsibilities as the company grows.

Who We Are Looking For: About You

* You thrive in a fast paced work environment.

* You love being in a support role, and you love making other people’s lives easier.

* You enjoy talking with customers, and you get satisfaction from providing customers with an amazing experience each and every time you interact with them.

* You are a natural communicator, and you’re very comfortable talking on the phone.

* You speak and write excellent English and can communicate naturally and confidently with customers in the United States.

* People say you have great energy. You’re a positive, optimistic person.

* You’re a go getter. You don’t need to be told what to do at every step.

* You are proactive and always looking for what else you can provide to the business and the team.

* You are highly organized and pay close attention to details.

* You follow through on your commitments without needing repeated reminders.

* You take ownership when something needs to be completed.

* You can follow an established process while still having a natural conversation.

* You are comfortable asking qualification questions and discussing project expectations.

* You can manage multiple conversations, appointments, follow ups, and responsibilities without losing track of important details.

* You can move between phone calls, scheduling, customer communication, CRM updates, and marketing support while maintaining accuracy.

* You are comfortable receiving feedback, practicing calls, and continuously improving.

* You want a stable, long term position where you can grow with the company.

* You are available to transition into a full time overnight schedule as your training and responsibilities increase.

* You have reliable high speed internet, a dependable computer, a professional headset, and a quiet workspace.

* You have a dependable backup plan for power or internet interruptions.

Previous experience in inside sales, customer service, appointment setting, office administration, social media support, or supporting a United States based company is preferred.

Experience with a home service company, Google Workspace, GoHighLevel, CRM systems, scheduling software, Facebook, Instagram, or Google Business Profile is helpful but not required.

We are willing to train the right person who has the right attitude, communication skills, attention to detail, and willingness to learn.

Compensation and Job Details

* This is a remote, long term position for candidates located in the Philippines.

* The position will begin with a paid 30 day introductory and training period of approximately 20 hours per week.

* Initial working hours will generally be Monday through Friday from 8:00 a.m. to 12:00 p.m. Mountain Time.

* The current corresponding schedule in the Philippines is approximately 10:00 p.m. to 2:00 a.m.

* The position is intended to increase to 30 to 40 hours per week within approximately 30 to 60 days as training is completed, performance is demonstrated, and additional responsibilities are transferred.

* Candidates must have the availability and desire to transition to full time.

* Full time working hours will be Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time, with a one hour unpaid meal break.

* The current corresponding full time schedule in the Philippines is approximately 10:00 p.m. to 7:00 a.m.

* Colorado observes daylight saving time, so the corresponding Philippine schedule will shift by one hour during the year.

* Your starting compensation is $6 USD per hour.

* You will receive an additional $5 USD for every qualified estimate you personally schedule that is completed.

* To qualify for the incentive, the appointment must meet our established service area, project type, customer, timeline, and investment guidelines. It must also be documented correctly in the CRM and attended by the homeowner.

* The incentive does not apply to canceled appointments, missed appointments, duplicate leads, disqualified projects, self scheduled appointments, or appointments scheduled by another team member.

* You’ll be paid twice per month.

* Paid training is included.

* Your performance and compensation will be formally reviewed after your first 90 days.

* Strong performers may receive an increase to $7 USD per hour after the 90 day review.

* You will receive prorated 13th month compensation based on your regular base pay and time worked during the calendar year.

* Paid time off will be available after successfully completing the first 90 days.

* Additional performance incentives, raises, and promotions are available to top performers.

* This position has the opportunity to grow into our Office Manager as Boulder Pro Painters continues to grow.

This is more than a short term virtual assistant position. We are looking for someone who wants to become a trusted member of our team, understand how the company operates, and take on greater responsibility over time.

Our business is growing, and we’re looking to hire someone within the next two to four weeks as soon as we find the right fit.

Does this job sound like a good fit for you? Do you sound like the kind of person we are looking for?

We’d love to hear from you.

To Apply, Please Submit All Eight Items

1. A cover letter explaining why you are interested in this position and why you believe you are the person we are looking for.

2. Your current résumé.

3. A one to two minute voice recording introducing yourself and describing your customer service, inside sales, office administration, or social media experience.

4. Confirmation that you can work the initial part time schedule and transition into the required full time Mountain Time schedule.

5. Your availability in both Philippine Time and Mountain Time.

6. A description of your internet connection and backup plan for power or internet interruptions.

7. Confirmation of whether you are currently working for any other clients or employers. If yes, include your current working schedule.

8. Your brief answer to this question:

A homeowner requested an estimate but did not answer your first call. What would you do next?

Before submitting, confirm that all files and links work and that anyone with the link can access them.

Incomplete applications will not be eligible for the second round. Due to the number of applications, we will not contact candidates to request missing information.

Best,

Jonathan Ramirez
Founder & CEO
Boulder Pro Painters