Personal Injury Intake Specialist (Remote)

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: TYPE OF WORK

Full Time

: SALARY

$1-$2

: HOURS PER WEEK

50

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

Personal Injury Intake Specialist (Remote)

Crooks Law Firm | Full-Time | 100% Remote

About the Role

We're a personal injury law firm looking for an experienced Intake Specialist to be the first voice a potential client hears. People call us on what is often the worst week of their life — after a car wreck, a fall, a workplace injury. Your job is to make them feel heard, get the facts we need, and move qualified cases into our pipeline quickly and cleanly.

This is a fully remote position. You'll need a quiet home workspace, reliable high-speed internet, and the discipline to stay productive without someone looking over your shoulder.

What You'll Do
Answer inbound calls, web form submissions, chats, and texts from potential clients — usually within minutes, not hours
Conduct compassionate but thorough intake interviews: how the injury happened, treatment received, insurance coverage, police reports, witnesses, prior claims
Screen cases against our firm's criteria and escalate strong leads to an attorney the same day
Follow up persistently on leads that don't sign on the first contact — most cases are won or lost in the follow-up
Send, track, and chase down retainer agreements and HIPAA authorizations through e-signature
Enter and maintain accurate, detailed records in our case management system (Filevine / Litify / Clio or similar)
Politely decline and refer out cases that aren't a fit, without burning the relationship
Hit response-time, contact-attempt, and conversion benchmarks tracked weekly
What You Need
1–3 years of intake experience at a personal injury firm (or a legal call center handling PI leads)
Working knowledge of PI basics: statutes of limitation, liability vs. damages, UM/UIM, med pay, letters of protection
Genuine phone presence — warm, calm, and able to control a conversation with an upset or rambling caller
Strong typing and note-taking; you can capture a full intake while staying engaged on the call
Comfort with case management software, e-signature platforms, and CRM/lead tracking
Home office with a quiet, private space and reliable internet
Availability to work our core business hours, with occasional evening or weekend rotation for after-hours leads
Preferred
Bilingual — fluent in Spanish and English (spoken and written)
Experience with high-volume advertising-driven lead flow
Familiarity with medical terminology and treatment timelines
Why Work Here
Fully remote, with equipment provided
Direct impact — you're the reason a case gets signed, not a cog three departments away
Small enough that your ideas about improving intake actually get implemented
Health, PTO, and paid holidays
How to Apply

Send your resume and a short note about the highest-volume intake role you've held — how many leads a day, and what your sign rate looked like. If you're bilingual, tell us how you've used Spanish in a professional legal setting.

Crooks Law Firm is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Personal Injury Intake Specialist (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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