On call weekend and evening specialist

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: TYPE OF WORK

Part Time

: SALARY

210 for two weeks

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

Guest Support On-Call Specialist
Role Overview
We are seeking a reliable and responsive On-Call Guest Support Specialist to provide weekend and evening coverage for our property management operations. This is a flexible, on-call position designed to monitor and respond to guest inquiries through our automated systems, coordinate with vendors as needed, and handle any urgent issues that arise outside standard business hours.
Hours & Availability
This is an on-call position with the following schedule:
Weekends (Saturday & Sunday): 8:00 AM – 11:00 PM CST
Weekdays (Monday – Friday): 6:00 PM – 11:00 PM CST
Candidates must be available to respond to messages and calls within a reasonable timeframe during these hours.
Compensation
Weekly stipend provided for on-call availability. Compensation is based on experience and availability during all scheduled hours.
Key Responsibilities
Monitor the AI autoresponder system and guest inquiries to ensure responses are appropriate and issues are being addressed
Review automated responses for quality and accuracy; escalate any questions that fall outside autoresponder scope
Contact and coordinate with vendors when guest issues require third-party intervention (maintenance, cleaning, repairs, etc.)
Handle urgent guest concerns that require immediate attention outside of business hours
Document all interactions, vendor calls, and resolutions for team follow-up
Maintain professional communication with guests and vendors at all times
Coordinate with the cleaning team and schedule cleanings
Payout vendors
Required Qualifications
Excellent written and verbal communication skills
Ability to respond promptly and professionally to inquiries
Strong problem-solving skills and ability to remain calm under pressure
Comfortable using technology and learning new systems quickly
Reliable internet connection and quiet workspace during on-call hours
Availability to work the full hours listed above
Willingness and ability to thoroughly learn property details, layouts, systems, and operational procedures—this knowledge is essential for effectively handling guest issues and coordinating with vendors

Spanish
Nice to Have
Experience in hospitality, property management, or guest services
Familiarity with AI chatbots and automated response systems
Experience managing vendor relationships
Multi-property management experience
What We Offer
Flexible, on-call work arrangement
Competitive weekly stipend
Opportunity to work with a growing property management team
Remote position with minimal travel required

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On call weekend and evening specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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