Short-Term Rental Operations Manager – Airbnb / Hospitable / PriceLabs

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TYPE OF WORK

Part Time

SALARY

$3.00-$4.25 per hour

HOURS PER WEEK

20

DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

# Short-Term Rental Operations Manager – Airbnb / Hospitable / PriceLabs

**Part-Time | Remote | Philippines**

I own a **13-unit furnished short-term rental property in Tacoma, Washington** and am looking for an experienced Short-Term Rental Operations Manager to help me transition from traditional property management to a streamlined, technology-driven operation.

**This is NOT an entry-level VA position.**

I am specifically looking for someone who already understands short-term rentals and has hands-on experience with Airbnb and STR management systems.

All 13 units are located in **one building**, and we already have an established local cleaning team and maintenance resources.

## Systems We Use / Will Use

Experience with the following is strongly preferred:

* Airbnb
* ----------
* Hospitable
* Hospitable Direct Booking
* PriceLabs
* Turno
* Smart locks
* STR monitoring/automation technology

## Responsibilities

You will help oversee the day-to-day operation while using automation wherever possible.

Responsibilities include:

* Monitor guest communications and handle situations requiring human attention
* Monitor arrivals and departures
* Coordinate cleaners and turnovers
* Coordinate local maintenance when necessary
* Manage Hospitable automations
* Monitor Airbnb and ---------- reservations
* Monitor PriceLabs pricing and occupancy
* Handle guest complaints and disputes
* Document and process guest damage claims
* Manage Airbnb AirCover reimbursement claims
* Process smoking/vaping violation documentation and reimbursement requests
* Enforce our late-checkout policy
* Make sure cleaners photograph damage BEFORE cleaning or repairs occur
* Maintain a Do-Not-Rent list for serious problem guests
* Assist with review disputes when appropriate
* Provide a short weekly operations report to the owner

## Direct Booking Growth

An important part of this position will be helping us **reduce our dependence on Airbnb and ---------- over time.**

I want someone who can help:

* Set up and manage our **Hospitable Direct Booking website**
* Develop repeat-guest business where permitted
* Manage direct-booking inquiries
* Track direct-booking performance
* Develop 30–90 day furnished stays
* Help pursue corporate and mid-term housing opportunities

Potential mid-term customers include traveling medical professionals, corporate travelers, military personnel, contractors and insurance-displacement housing.

## What I'm Looking For

The ideal candidate has:

* At least 2 years of STR/property-management experience
* Experience managing multiple STR units simultaneously
* Strong Airbnb experience
* Strong Hospitable experience
* PriceLabs experience
* Airbnb AirCover/damage claim experience
* Cleaner and maintenance coordination experience
* Excellent written and spoken English
* Strong problem-solving skills
* Ability to work independently without asking the owner about every routine decision

** ---------- , Turno, Hospitable Direct Booking and mid-term rental experience are major advantages.**

Former Airbnb support employees are also strongly encouraged to apply.

## Hours

I expect this position to begin at approximately **15–20 hours per week**.

Much of the repetitive work will be automated through Hospitable, PriceLabs and our other systems. I am looking for someone to **manage the operation and exceptions**, not manually perform tasks that software can automate.

There is an opportunity for the role and hours to grow if justified by the property's needs and performance.

## To Apply

Please answer ALL of the following:

1. How many years have you worked in short-term rentals?
2. What is the largest number of STR units you have personally managed?
3. Describe your experience with Hospitable.
4. Have you used Hospitable Direct Booking?
5. Describe your PriceLabs experience.
6. How many Airbnb AirCover/damage claims have you handled?
7. Have you managed ---------- properties?
8. Have you used Turno?
9. Have you coordinated cleaners and maintenance remotely?
10. Have you worked with smoking/noise monitoring systems such as Minut or Alertify?
11. Have you helped generate direct or repeat bookings?
12. What hours can you provide coverage in **U.S. Pacific Time**?
13. What other STR clients are you currently working with?
14. What hourly or monthly compensation are you requesting?

### Scenario Question

A cleaner enters a unit immediately after checkout. She smells marijuana, finds evidence that someone smoked inside, and notices that the guest also damaged the bed. Another guest is scheduled to check in later that afternoon.

**Explain exactly what you would do from the moment the cleaner reports the problem until the situation is resolved.**

Please do not use AI to give me a textbook answer to the scenario. I am interested in hearing how **you personally would handle it based on your actual STR experience.**

I am looking for a long-term working relationship with someone who understands STR operations and can help me build an efficient, highly automated operation.

**Please begin your application with the words "PACIFIC 13" so I know you read the entire posting.**

SKILL REQUIREMENT
Airbnb Vrbo
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