Customer Support & Influencer Outreach Executive – E-commerce Brand

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: TYPE OF WORK

Full Time

: SALARY

5

: HOURS PER WEEK

40

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

Customer Support & Influencer Outreach Executive

We are a fast-growing UK e-commerce fragrance and body care brand looking for a full-time team member to take ownership of two important areas of the business: customer support and influencer/creator outreach.

This is a long-term position for someone with excellent written English, strong communication skills, good judgement and the ability to work independently.

Customer Support

You will manage our customer support through Commslayer, including:

Responding to customer enquiries professionally and quickly
Order status and tracking enquiries
Delivery delays and courier issues
Missing, damaged or incorrect orders
Returns, replacements and refunds according to our policies
Product and fragrance questions
Discount and promotional enquiries
Resolving complaints and keeping customers happy
Escalating unusual or higher-value issues when necessary

You will be provided with guidelines, templates and training, but we want someone who can understand each situation and write naturally rather than simply copy and paste responses.

Influencer & Creator Outreach

A major part of your role will also be helping us grow our network of UGC creators and influencers.

You will:

Research relevant UK creators across TikTok, Instagram and creator platforms
Identify creators who fit our brand and target customers
Send personalised outreach messages
Follow up with creators who haven't responded
Respond to interested creators
Explain our gifting, commission and paid advertising opportunities
Organise product gifting and creator details
Maintain an organised creator outreach database
Build relationships with promising creators
Follow up for content and partnership opportunities
Help us continuously expand our creator network

We are not looking for someone who simply sends hundreds of generic messages. Quality of outreach and the creators you identify matters.

What We're Looking For
Excellent written and spoken English
Previous customer support or e-commerce experience
Confident communicating with customers
Strong attention to detail
Familiarity with Shopify is highly desirable
Experience with TikTok, Instagram, influencers or UGC is desirable
Comfortable learning new software such as Commslayer
Good judgement and problem-solving ability
Reliable and organised
Able to work independently
Looking for a stable, long-term full-time position
Working Hours

40 hours per week, Monday–Friday.

This role will work closely with a UK-based business, so you must be comfortable working hours that provide good overlap with the UK working day.

Performance

We care about results rather than activity for the sake of activity.

For customer support, we will look at response times, quality of responses, resolution of customer issues and keeping the support queue under control.

For influencer outreach, we will look at the quality of creators sourced, outreach completed, response rates, interested creators, collaborations secured and creators progressing into active partnerships.

SKILL REQUIREMENT

Influencer Marketing Email Support Shopify

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Customer Support & Influencer Outreach Executive – E-commerce Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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