Hodge Industrial Technologies

Virtual Parts & Procurement Coordinator

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: TYPE OF WORK

Any

: SALARY

$5/hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

Virtual Parts & Procurement Coordinator

**Schedule:** Monday–Friday, 7:30 a.m.–4:30 p.m. Eastern Time
**Location:** Remote

About the Role

We are looking for a highly organized, responsive **Virtual Parts & Procurement Coordinator** to support our Parts and Supply Chain operations. This role serves as a key point of contact for parts customers while helping keep estimates, payments, Parts Research requests, purchase orders, and order updates moving forward.

You’ll be responsible for the day-to-day follow-through that creates a great customer experience and gives our internal Supply Chain team more time to focus on purchasing, sourcing, technical research, inventory, and complex procurement needs.

## What You’ll Do

* Answer inbound parts calls, emails, and assigned leads.
* Gather customer and equipment information, including make/model, serial numbers, data tags, photos, quantities, and requested parts.
* Create and maintain accurate customer and lead records.
* Coordinate requests requiring technical identification with our internal Parts Research team.
* Create and send parts estimates using approved information.
* Follow up consistently on open estimates through sale or closure.
* Communicate pricing, availability, and lead times to customers.
* Send payment links or instructions and follow up on routine outstanding payments.
* Create clear handoffs to Supply Chain when parts are ready to be ordered or shipped.
* Follow up on open purchase orders and vendor acknowledgments.
* Maintain accurate expected ship dates, lead times, backorder/delay information, and tracking details.
* Keep customers and internal teams informed throughout the process.
* Proactively flag delays, exceptions, or issues requiring additional support.

## What Success Looks Like

You are responsive, organized, and consistent. Customers receive timely communication, estimates don’t fall through the cracks, open orders have clear status updates, and internal teams can quickly determine where an order stands.

Key performance expectations include:

* **95%+** compliance with inbound customer response standards
* **98%+** compliance with required parts estimate follow-up
* **95%+** compliance with open purchase order visibility requirements

## What This Role Does Not Own
This role supports procurement and order coordination but does **not** independently make purchasing, sourcing, pricing, or technical parts-identification decisions. Complex vendor issues, inventory management, physical receiving/shipping, and other procurement exceptions remain with the internal Supply Chain team.

## Ideal Candidate

The ideal candidate is:

* Highly organized and detail-oriented
* Comfortable communicating with customers by phone and email
* Consistent with follow-up and task management
* Able to manage multiple open requests without losing track of details
* Proactive about communicating delays and next steps
* Comfortable working across multiple systems and maintaining accurate records
* Team-oriented and able to coordinate effectively with Sales, Service, and Supply Chain
* Able to work consistently during **7:30 a.m.–4:30 p.m. Eastern Time**

This is an excellent opportunity for someone who enjoys customer service, coordination, organization, and keeping processes moving from initial request through completion.

SKILL REQUIREMENT

English Speaking Customer Service Supply Chain Management

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Hodge Industrial Technologies

Virtual Parts & Procurement Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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