Customer Support and Sales

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TYPE OF WORK

Part Time

SALARY

400

HOURS PER WEEK

20

DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

This role blends customer support with active sales and outreach. You serve as both a frontline growth driver and the primary support contact, proactively contacting prospective barbers and shop owners to grow the marketplace, while ensuring existing users have a smooth, responsive experience. This role is ideal for someone who is persuasive, resourceful, and excited to be part of a startup building something impactful.

Key Responsibilities
* Conduct outbound cold calls and outreach to prospective barbers and shop owners to drive new user sign-ups and grow the marketplace.
* Follow up with leads through calls, email, and messaging to move prospects from interest to active onboarding.
* Meet or exceed outreach and conversion targets (calls made, leads contacted, users onboarded).
* Serve as the primary point of contact for barber and shop owner inquiries, ensuring timely and professional responses.
* Coordinate follow-ups with users to track onboarding progress, satisfaction, and retention.
* Handle all communication channels with users.
* Support social media engagement by responding to comments, messages, and actively interacting with the community.
* Maintain accurate records of user interactions, call activity, and pipeline status using CRM and internal tools.
* Collect and analyze user feedback to identify opportunities for product and service improvements.
* Manage inbound inquiries and drive outbound efforts to attract and convert new users.

Requirements
* 2+ years of experience in customer service, sales, telemarketing, or a startup environment.
* Comfort and confidence with cold calling and high-volume outbound outreach.
* Excellent communication and time-management skills with the ability to manage multiple priorities.
* Strong written and verbal English communication skills with a persuasive, professional, and friendly tone.
* Experience with CRM systems, social media platforms, and digital tools.
* Comfortable working in a fast-paced, evolving startup environment.
* A collaborative, results-oriented mindset with a proactive attitude and willingness to take initiative.
* Interest in marketplaces, startups, or the barber/beauty industry is a plus.
* Prior sales, lead generation, or telemarketing experience is a strong plus.

SKILL REQUIREMENT
Customer Support English Sales
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