L2 Senior Support & Operations Specialist

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: TYPE OF WORK

Full Time

: SALARY

800

: HOURS PER WEEK

40

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

About the Role:

We are looking for a reliable and detail-oriented L2 Senior Support & Operations Specialist to handle complex customer and operational cases involving payments, crypto transactions, account activity, and fund movement.

The role requires strong operational judgment, investigation skills, and the ability to use sensitive internal tools safely. You will work across multiple systems and providers to identify issues, assess risks, and determine the appropriate resolution or escalation.

The L2 Senior Support & Operations Specialist will handle escalated cases that require critical thinking, careful investigation, and a strong understanding of payments, crypto transactions, customer account activity, and operational risk.

Key Responsibilities

- Investigate escalated payment, crypto, account, and transaction-related cases
- Trace fund movement across internal systems, providers, wallets, and payment flows
- Handle sensitive operational actions carefully and assess potential risks before acting
- Support issues involving deposits, withdrawals, trades, on/off-ramps, wallet transfers, blockchain confirmations, and settlements
- Document investigations and resolutions clearly
- Escalate high-risk or unusual cases when appropriate
- Collaborate with Support, Operations, Compliance, Product, and Technical teams
- Identify recurring issues and opportunities to improve processes

Requirements:

- Experience in Customer Support, Operations, Payments, Fintech, Crypto, or a related field
- Good understanding of payment flows and basic cryptocurrency operations
- Strong investigation, critical thinking, and problem-solving skills
- High attention to detail and risk awareness
- Clear written communication and documentation skills
- Ability to work independently and make careful, informed decisions
- Experience with internal tools, payment provider dashboards, or back-office systems is a plus

Preferred Qualifications
- Several months of experience within the company, especially in Customer Support, Operations, Payments, or a similar function
- Experience working in fintech, crypto, digital banking, payments, or Web3
- Experience using internal operational tools, support platforms, back-office systems, or payment provider dashboards
- Familiarity with customer account reviews, transaction investigations, and payment issue resolution

Note: This is not a software engineering role. Coding is not required, but the candidate must understand operational workflows well enough to investigate issues and use internal tools safely.

Only qualified candidates will be contacted.

SKILL REQUIREMENT

Banking Payment Processing Cryptocurrency

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L2 Senior Support & Operations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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