Internal Sales & Customer Service Administrator

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TYPE OF WORK

Full Time

SALARY

£800/month

HOURS PER WEEK

40

DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

We are seeking someone with passion and enthusiasm to join our Customer Sales department. Working within an existing team of 2 you will be required to support the team with quoting and sales admin, as well as providing excellent customer service through a high standard of communication with new and existing customers.
The role is fast paced and sometimes pressurised and will require interaction with other departments in the company to check stocks or track logistics. You will be joining a focused team where we help each other, get the job done and have some fun along the way. A sense of humour will be helpful!
Experience in the timber/joinery trade would be exceptionally useful, and set you in very good stead in this role.
Salary: Attractive salary, with quarterly bonus scheme. 20 days holiday plus bank holidays, with holiday bonus scheme based on years of service. We will discuss your salary and package with you and will consider a salary and benefits depending on your level of experience, ability and results.

Duration: Full ---------- – 40 hours per week – Mon-Fri 7:00am-17:00pm UK time.

Responsibilities:
• Assist with processing of quotes and orders from the sales inbox.
• Accurately and efficiently handle customer enquiries, negotiate prices, generate and follow-up quotations in view of winning sales and processing enquiries into orders
• Professionally handle customer queries and complaints, and resolve any issues in line with personal level of responsibility
• Assist with any other reasonable tasks as required

Key Performance Indicators (KPI/s):
• Number of quotes done per day
• % Quote Conversion

Skills and Experience Required:
• Fluent English language spoken
• Good telephone interaction
• Interpersonal skills – the ability to work well in a team - you will need to draw on all areas of the company to be successful (Purchasing, Production, Finance)
• Ability to think creatively and take initiative
• Good coordination and communication skills
• Excellent organizational and administrative skills
• Working knowledge of IT programs
• Practical and logical; the ability to solve problems quickly and accurately
• High level of professionalism – some experiences in Sales are frustrating and some are enjoyable. You will need to be able to handle a variety of different situations and customer types
• Keen attention to detail
• Ability to perform well in a time-pressured environment
• Strong literacy & numeracy skills
• Previous experience of working in a Sales / Customer Service role or similar (preferred)
• Enthusiastic and passionate - sales are the life blood of the company and providing solutions is something that you need to enjoy doing!
• Quick learner
• Focused yet flexible approach
• Respect for authority
• Disciplined, tidy methods
• Self-motivated
• Time-management skills

SKILL REQUIREMENT
Sales Support Systems Administration Communication
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