Operations Coordinator

We are a fast-growing U.S.-based IT solutions company seeking a detail-oriented and proactive Operations Coordinator to join our team. This role supports the Operations team by keeping assigned field-service projects and work orders moving from planning through completion. The position coordinates technicians, clients, vendors, travel, materials, schedules, and project information; identifies risks early; and takes practical action to resolve issues within established guidelines.
This is a high-autonomy individual-contributor role with enhanced operational ownership. Success requires more than receiving and completing assigned tasks. The coordinator investigates, proposes solutions, communicates directly—often by phone—and follows each assigned issue through to a documented resolution.

Key responsibilities
Project and field operations coordination
· Coordinate multiple field-service projects and work orders from preparation through completion, maintaining visibility of scope, deadlines, dependencies, owners, and next actions.
· Arrange or support procurement and delivery of required materials, verify status, and address delays before they affect the client or field team.
· Monitor project progress and deliverables, challenge unclear or incomplete information, and follow up until commitments are closed.
Problem-solving and decision-making
· Investigate issues by gathering facts, identifying the root cause, evaluating options, and recommending or implementing the best practical solution.
· Make timely decisions within approved playbooks and authority limits, considering client impact, safety, cost, schedule, service quality, and operational risk.
Client, vendor, and technician communication
· Serve as a primary operational contact for clients, vendors, and field technicians through phone, email, and collaboration platforms.
· Initiate calls when a live conversation will resolve an issue faster, reduce misunderstanding, or protect the client experience.
· Manage difficult or time-sensitive conversations calmly; clarify expectations, agree next steps, confirm ownership, and document outcomes.
· Provide proactive status updates and communicate risks or changes before stakeholders need to ask.
Operational discipline and improvement
· Maintain complete and accurate project records, service confirmations, purchase details, communications, and follow-up items in company systems.
· Use trackers, calendars, task-management tools, and escalation routines to manage competing priorities without relying on memory.
· Identify recurring friction, document evidence, and propose practical improvements; support approved changes to workflows, templates, checklists, and operating procedures.

What success looks like
· Field activities are planned accurately and confirmed before technicians travel or arrive on site.
· Operational problems are identified early, assessed logically, and driven to resolution with minimal avoidable escalation.
· Schedules, commitments, materials, travel details, project records, and outstanding actions remain current and reliable.
· Recurring issues are documented and raised with practical improvement suggestions.

Required qualifications
· At least three years of experience in project coordination, operations coordination, service delivery, field operations, logistics, implementation, or a comparable role involving multiple stakeholders and deadlines.
· Demonstrated experience independently resolving operational or project problems—not only receiving and completing assigned tasks.
· Strong spoken and written English, with the confidence and professionalism to conduct frequent phone conversations with clients, vendors, and field technicians.
· Ability to manage several active projects, changing priorities, detailed records, and time-sensitive commitments with limited supervision.
· Strong problem-solving skills with the ability to adapt quickly and learn new systems.
· Proficiency with Microsoft Office and modern collaboration, project-tracking, or task-management tools.
· Reliable high-speed internet, a backup connectivity/power plan, and a dedicated, distraction-free home office.
· Ability and willingness to work a consistent U.S. Eastern Time schedule, including the corresponding overnight hours in the Philippines and U.S. daylight-saving time changes.

Preferred qualifications
· Experience in IT services, telecommunications, construction, logistics, field services, technical support operations, or another environment coordinating distributed resources.
· Experience coordinating technician dispatch, travel, procurement, materials, vendors
· Working knowledge of Agile or Scrum methodologies, with experience using iterative planning, visual workflow management, regular prioritization, retrospectives, or similar practices to coordinate work and improve delivery.
· Experience using Odoo ERP or a comparable ERP/service-management platform.
· Experience improving a workflow, building a tracker or standard operating procedure, or introducing a process that reduced delays or errors.


What We Offer
· Weekly pay of $300, always on time.
· Fixed weekends off.
· 7 U.S. Federal Holidays.
· 15 days of paid leave (10 PTO + 5 Sick Days).
· 13th Month Pay.
· Annual Performance Review.
· Long-term career opportunities with a clear growth path.
· Permanent work-from-home position.
· Supportive, collaborative, and growth-focused team culture.


How to Apply

If you're excited to join our growing IT solutions company, we'd love to hear from you.

Please submit your application with the subject line "Operations Coordinator" and begin the first line of your cover letter with the phrase:

Blue Mockingbird

This step is important as it helps us identify candidates who carefully read and follow instructions. Applications that do not include this requirement will not be considered.

Your application must include:
- Full Name
- Updated Resume/CV
- WhatsApp Number
- Verifiable references from previous employers
- A video introduction explaining why you are the best fit for this role (required)

Applications that are incomplete, including those submitted without the required video introduction, will not be considered.

We look forward to meeting a motivated professional who is ready to grow with us and contribute to a fast-paced, collaborative team. If you're looking for a long-term opportunity where your work has a meaningful impact, we encourage you to apply.