Senior Serviced Accommodation VA

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: TYPE OF WORK

Full Time

: SALARY

£2.60 - £3 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 13, 2026

JOB OVERVIEW

Senior Serviced Accommodation VA (Uplisting, SuiteOp, Turno) UK Property Management

Full time, long term (this is not a project or a trial gig)

SALARY

?40,000 to ?50,000 per month, depending on experience and how well you know our systems.

We pay above market because we expect above market. If you are a general admin VA looking to learn serviced accommodation, this is not your role. If you have run a UK or US short let portfolio before and can prove it, we want to hear from you.

HOURS

Shift based, aligned to UK time. Our operation runs 7am to 11pm UK time, 7 days a week, and we cover it with a rotating shift pattern. You will work 8 hours per day, 5 days per week, with a fixed schedule agreed in advance and a weekend rotation shared across the team.

Your shift will fall inside UK daytime and evening hours. Please only apply if you are genuinely happy working to UK time long term.

ABOUT US

Valstays is a UK serviced accommodation and Airbnb management company. We manage properties across the whole of the UK. We work with landlords, property investors and developers, and we run both a full management model and our own rent to rent portfolio.

We are a small, fast moving team. Our VAs are not order takers, they run the day to day operation. You will work directly with our team lead and our founders, and you will have real ownership of your shift.

WHAT YOU WILL BE DOING

Guest communication

Handling all guest messages across Airbnb, ---------- , Vrbo and direct enquiries during your shift
Responding fast, in clear written English, in our brand tone
Managing check in and check out communication, access instructions and troubleshooting
Resolving complaints and issues calmly before they become reviews
Converting OTA guests to direct bookings using our SOP

Bookings and revenue

Processing enquiries, quoting, and confirming bookings
Managing extensions, amendments, cancellations and relocations
Handling deposits and damage waivers through our system
Flagging pricing and availability issues

Cleaning and turnovers

Scheduling and monitoring cleans in Turno
Chasing cleaners, confirming completion, checking photo evidence
Rebooking and escalating failed or late cleans so no guest ever walks into a dirty property
Managing linen and consumables stock alerts

Maintenance

Logging and triaging maintenance issues
Coordinating contractors, booking access, chasing completion
Keeping the owner or landlord informed where relevant

Admin and systems

Keeping property data, listings and SOPs accurate in Notion
Completing a written end of shift handover for the incoming VA every single day
Flagging broken automations and process gaps rather than working around them
TECH STACK

You must have hands on experience with at least three of these:

Uplisting (or a comparable PMS such as Hostaway, Guesty or Hospitable)
SuiteOp
Turno (or Properly / Breezeway)
Notion
Slack
Airbnb, ---------- and Vrbo host dashboards

Bonus if you have used:

Zapier
Brevo
PriceLabs or Wheelhouse
Stripe

Tell us honestly what you have used and for how long. We will test it.

WHO WE ARE LOOKING FOR
2 or more years working in short term rentals or serviced accommodation, ideally for a UK or US portfolio
Excellent written English. Our guests are UK based professionals, contractors and families, and your messages represent our brand
Genuinely fast. Guest response time matters more here than almost anything else
Calm under pressure. A failed clean at 4pm on a Friday should make you move, not freeze
Proactive. You spot the problem before it lands in the inbox
Reliable internet, backup connection, and a quiet place to work
Comfortable being measured on numbers: response time, review scores, turnover failures
THIS IS NOT FOR YOU IF
You are juggling multiple clients and this would be one of several
You need someone to tell you what to do every hour
You have done general admin or social media VA work and want to move into property
You cannot commit to UK hours long term
You wait to be asked before flagging something that has gone wrong
WHAT WE OFFER
Long term, stable, full time role with a growing company
Weekly pay
Paid time off (with suitable notice before hand)
Clear SOPs and systems that actually work
Real progression
A team that does not micromanage but does expect standards
HOW TO APPLY

Applications that do not follow these instructions will be deleted without reading. This is the first test.

1. Put this exactly as your subject line: VALSTAYS SA VA 2026

2. In your application, answer these four questions directly. Short answers are fine, we are looking for clarity not essays.

Which property management system have you used, for how long, and how many units were you managing?
List every tool from our tech stack above that you have used, with a rating of 1 to 5 for each.
A guest is due to check in at 8pm. At 6pm the cleaner messages to say she cannot get into the property. Tell us exactly what you do, in order, in the next two hours.
What are your salary expectations in PHP per month, and what UK hours can you commit to?

3. Record a 2 minute video or voice recording introducing yourself and telling us about the most difficult guest situation you have handled and how it ended. Send us the link.

4. Tell us your fastest available start date and your notice period.

SKILL REQUIREMENT

Property Management Airbnb English Speaking

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Senior Serviced Accommodation VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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