Operations Supervisor

We are a growing US-based industrial manufacturing company (Louisiana). We buy bulk raw material, process and package it at our plant, and ship truckloads to customers across the US and Canada. Our Operations Manager currently runs the day-to-day himself, down to the smallest detail — we are hiring an Operations Supervisor to take most of that over. You will report directly to him.

This is NOT a VA role, and it is not a doing-the-tasks role. We already have a remote team in the Philippines that books freight, prepares shipping paperwork, invoices customers, and maintains our schedules and inventory sheets. They execute well — what they need is a manager. You will run daily operations the way the Operations Manager does today: set the plan, assign the work, verify it was done right, make the calls the team can’t make, and only bring him what truly needs him.

Your responsibilities
Run the daily operation:
• Set the load plan for the week — how many inbound raw-material trucks to bring in, which customer loads go out which day — and adjust it in real time when a truck cancels, runs late, or a customer changes plans
• Assign tasks to the remote team, chase status all day, and verify completion — no request goes unanswered, no commitment gets forgotten
• Approve or reject what the team brings you: freight quotes (set the price caps), forklift and vendor rentals, supply orders
• D ---------- which product lots go on each load based on weight limits and spec ranges, and untangle mix-ups quickly when bag numbers or weights don’t line up

Quality control (your manager’s biggest time sink today):
• Review the paperwork the team prepares — BOLs, packing lists, invoices, certificates — BEFORE it goes to a customer. Catch the wrong date, the missing line, the number that doesn’t match
• Keep the master schedule and inventory sheets accurate as the single source of truth, and think about the downstream effects of every change made to them
• Watch the plant through our camera system: confirm each shift’s production counts, safety gear, and procedures — and get problems corrected through the right on-site person instead of letting them slide
Manage the people:
• Give the remote team daily direction and hold them to our escalation workflow: they spot it, they resolve it, and management only hears how it ended
• Coordinate with our on-site US plant leads: weekend staffing, overtime and hours limits, daily checklists, keeping supplies from running out
• Verify payroll inputs — clock-ins, hours, pay rates — and question anything that looks off

US phone work (why your English matters):
• Call overdue accounts to collect payment, and run the weekly AP/AR aging review
• Get on the phone yourself with US brokers, carriers, receiving offices, and vendors when the team is stuck or the situation needs authority
• Send your manager a short written end-of-shift summary every day: what shipped, what broke, what you fixed, what needs him

Requirements
• Excellent spoken English with a clear accent. You will make phone calls to US companies weekly and must be easily understood. We will ask for a voice recording and do a video interview.
• 2+ years experience managing people or running operations (BPO team lead, operations supervisor, logistics coordinator managing a team, or similar) — you have checked other people’s work and held them accountable, not just done your own
• Confident making outbound phone calls to strangers —pressing a broker, setting appointments, etc.
• Organized and detail-obsessed; you notice when a number doesn't match before anyone else does
• Experience with Google Sheets/Excel
• Reliable computer, fast internet with backup, and a quality headset
• Able to work the night shift below, full-time, long-term

Schedule
Monday–Friday, 7:30 PM – 4:30 AM Philippine time (6:30 AM – 3:30 PM US Central). This is a permanent night-shift role — only apply if that works for you long-term.

Pay & growth
$1,600–$2,000/month USD depending on experience, paid twice monthly. 13th month pay. Paid time off after probation. Raises tied to performance. You will be the most senior member of our remote team, reporting directly to the Operations Manager, with real authority and room to grow as the company grows.


How to apply
Begin your application with the word CARBON so we know you read this far. Then answer these three questions (short and specific beats long and generic):
1. Describe a time you were responsible for other people’s work and something went wrong. What did you do?
2. It’s 10 AM. A customer load is booked for a 12 PM pickup today, and your teammate messages you that the broker says the driver cancelled. The customer expects delivery tomorrow morning. Walk me through exactly what you do — what you handle yourself, what you have your team do, and when (if at all) you involve your manager.
3. Record a 1–2 minute voice clip ( ---------- is fine) introducing yourself and describing the most complicated thing you’ve ever coordinated. Paste the link.
Applications that skip the questions or the recording will not be read.

Please also attach a link to your resume.