Account Manager – Client & VA Management

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: TYPE OF WORK

Full Time

: SALARY

$980

: HOURS PER WEEK

40

: DATE UPDATED

Aug 13, 2026

JOB OVERVIEW

Location: Remote
Employment Type: Full-Time
Hours: 40 hours/week
Schedule: 7:00 PM – 4:00 AM Manila Time

Job Overview
We are looking for a proactive and client-focused Account Manager to manage client relationships, support assigned team members, drive retention, and identify opportunities for account growth.

The ideal candidate is an experienced relationship manager who can proactively address concerns, coach team members, and build strong long-term client partnerships.

Key Responsibilities

Client & Team Management
* Manage client and team member onboarding
* Serve as the primary point of contact for assigned clients
* Conduct regular client and team check-ins
* Monitor performance and provide coaching and feedback
* Conduct performance reviews and proactively address concerns

Retention & Account Growth
* Monitor client satisfaction and account health
* Identify risks before they develop into escalations or churn
* Monitor and act on Early Warning System (EWS) indicators
* Strengthen client-team relationships
* Identify opportunities for additional services and account expansion

Qualifications

* Minimum 4 years of Account Management or related client-facing experience
* Experience in BPO, outsourcing, recruitment, staffing, or VA environments is strongly preferred
* Excellent written and verbal English communication skills
* Strong relationship-building, coaching, and performance management skills
* Proactive, solution-oriented, and data-driven
* Strong understanding of client retention and account health
* Highly organized with strong follow-through
* High integrity, accountability, and professionalism
* Comfortable working night shifts aligned with US business hours

How to Apply

Please submit your resume and briefly describe your experience in Account Management, client retention, and team coordination.

SKILL REQUIREMENT

Account Retention Account Management Client Relationship Management

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Account Manager – Client & VA Management

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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