Outbound Patient Reactivation Caller for Canadian Dental Offices

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: TYPE OF WORK

Full Time

: SALARY

Negotiable

: HOURS PER WEEK

40

: DATE UPDATED

Aug 12, 2026

JOB OVERVIEW

We are looking for an experienced outbound caller to help reconnect overdue and inactive dental patients with several Canadian dental offices. This role is being filled immediately, and we will be reviewing applications right away.

This role will start with Kelowna Dental Centre and expand to other practices, including Brightside Dental and Tandem Dental in Vernon. You will call patients from approved lists, follow office-specific scripts, book appointments, and document each call clearly.

The right person is warm, compassionate, emotionally mature, and highly organized. You must have excellent interpersonal skills and be comfortable speaking with patients who may be nervous, busy, frustrated, embarrassed, concerned about cost, or hesitant because of a previous visit that did not meet their expectations.

This is not a pushy sales role. It is a patient reactivation and appointment-setting role. You need to listen carefully, acknowledge concerns respectfully, handle objections professionally, and help patients feel comfortable reconnecting with the office. Clinical, billing, complaint, or sensitive questions must be escalated to the appropriate office team.

Responsibilities include calling overdue patients, booking hygiene and follow-up appointments, recording call outcomes, setting follow-up reminders, coordinating with office teams, handling common objections, and escalating concerns when needed.

This is a healthcare-related role, so confidentiality and professionalism are extremely important. You will not provide clinical advice.

Requirements:
- Excellent spoken English
- Warm, compassionate phone presence
- Strong interpersonal and listening skills
- Experience handling objections or difficult conversations
- Experience in outbound calling, appointment setting, customer service, dental reception, healthcare, or sales
- Reliable internet, computer, and headset
- Quiet work environment
- Ability to work during Pacific Time business hours
- Strong attention to detail
- Comfortable using scripts, spreadsheets, calling tools, and CRM-style systems

Dental experience is preferred but not required. Experience with patient recall, hygiene reactivation, service recovery, appointment booking, or complaint handling is a strong asset.

We are hiring immediately.

SKILL REQUIREMENT

Telemarketing Customer Support Appointment Setting

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Outbound Patient Reactivation Caller for Canadian Dental Offices

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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