Customer Service & Ecommerce Virtual Assistant

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: TYPE OF WORK

Full Time

: SALARY

$7/hour (Depending on experience)

: HOURS PER WEEK

35

: DATE UPDATED

Aug 12, 2026

JOB OVERVIEW

Welcome! We are a fast-growing fashion ecommerce brand looking for an experienced and proactive Customer Service & Ecommerce Virtual Assistant to support the day-to-day running of our growing operations.

This is a varied role covering customer support, ecommerce operations, admin assistance and Shopify support. You will work alongside our existing Customer Service Assistant, providing additional support throughout the year.

We need someone who can take ownership of recurring tasks, follow things through to completion and comfortably move between different areas of the business depending on what is required.

Key Responsibilities
1) Customer Support (Please note this will be a significant part of the role during Q4 and other busy periods)
- Help manage customer enquiries and more complex escalations.
- Assist with Trustpilot and customer feedback.
- Monitor social media comments.
- Investigate order, delivery, warehouse and Shopify-related issues.

2) Ecommerce Operations
- Track shipments and follow up outstanding issues.
- Assist with returns, chargebacks and ecommerce administration.
- Help with warehouse, stock and fulfilment queries.
- Maintain trackers, reports and accurate records.
- Follow up actions with team members and external partners.
- Handle routine operational issues independently where appropriate.

3. Shopify & Product Support
- Create and update Shopify products.
- Upload product information, imagery, prices and variants.
- Assist with product descriptions and launch preparation.
- Check product information for accuracy.
- Support product launches, restocks and website updates.
- Note: Shopify activity will vary throughout the year and increase around launches and restocks.

4. Admin & Marketing Support
- Assist with creator outreach and coordination.
- Assist with briefs, revisions and uploading ads.
- Help with routine coordination with agencies and external partners.

Essential Requirements
- Previous hands-on Shopify experience is essential.
- Previous ecommerce customer support experience.
- Excellent written and spoken English.
- Experience working independently in a remote VA or ecommerce role.
- Strong organisational skills and attention to detail.
- Confident using spreadsheets and online systems.
- Proactive and comfortable chasing outstanding actions.
- Good judgement about when to resolve something independently and when to escalate.
- Comfortable working UK business hours.
- Reliable and looking for a long-term role.

Preferred Experience
- Gorgias
- Fashion, apparel or activewear ecommerce
- Warehouse/3PL coordination
- Returns, chargebacks or shipping issues
- UGC/creator coordination

Hiring Process
Stage 1 – Application + Loom
- Please send your CV and a short Loom video covering:
- Your relevant customer support/ecommerce experience.
- The Shopify tasks you have personally carried out.
- An example of a problem you took ownership of and resolved independently.
- VERY IMPORTANT: Please include the word “Alpaca” in your application to show you have read everything

Stage 2 – Short Practical Exercise
- Shortlisted candidates will complete a brief exercise covering customer communication, Shopify/ecommerce knowledge, organisation and judgement.

Stage 3 – Video Interview
- Final candidates will meet us by video to discuss experience, availability, working style and long-term fit.

Final Step – Paid Trial
- Successful candidates will complete a short paid trial before moving into the long-term role.

SKILL REQUIREMENT

Shopify Office and Administration Gorgias

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Customer Service & Ecommerce Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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