Telecom Ops / VoIP Specialist — US DID Health, STIR/SHAKEN, Spam Label Remediation

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: TYPE OF WORK

Any

: SALARY

Negotiable (15$ per hour contract)

: HOURS PER WEEK

15

: DATE UPDATED

Aug 12, 2026

JOB OVERVIEW

We run outbound calling to US-based customers for our clients. Our numbers are getting tagged "Spam Likely" / "Scam Likely" and connect rates are dying.

We need someone who has actually fixed this before. Not a dialer agent. Not a general VA.

## What you'll do
- Audit our current DIDs, carriers and dialer setup, tell us what's broken
- Register numbers properly: STIR/SHAKEN attestation, CNAM, Branded Caller ID
- Submit and chase remediation with Hiya, First Orion, TNS, Numeracle and the carriers directly
- Set up monitoring so we see a number degrading before it gets flagged
- Fix the behavioural causes: call pacing, short-duration ratio, ANI velocity, answer rate, complaint rate
- Keep us clean on DNC scrubbing and calling-window rules
- Document the whole thing as an SOP our team can run

## You must have
- Real hands-on experience remediating spam-flagged US numbers (tell us about it)
- Direct dealings with a carrier or provider (Twilio, Telnyx, Bandwidth, Vonage, Commio, etc.)
- Working knowledge of STIR/SHAKEN attestation levels and why A vs B matters
- Familiarity with a dialer (V ---------- , Five9, Convoso, or similar)
- Clear written English

## This is not for you if
- Your only answer is "buy new numbers and rotate them"
- You have never spoken to a carrier
- You need us to teach you what CNAM is

## Terms
- Gig / project-based, paid hourly. High rate for the right person.
- Starts with a paid audit of our current setup. If it's good, ongoing retainer.
- Flexible hours, but some overlap with US business hours for carrier calls.

## To apply
Start your message with the word ORANGE so we know you read this. Then answer:
1. Describe one number you got un-flagged. What was the actual cause and what fixed it?
2. Which registries or portals have you personally submitted to?
3. Which single metric do you watch first to predict a number going bad?
4. Your hourly rate in USD.

Applications without the code word and all four answers are deleted unread.

SKILL REQUIREMENT

Telemarketing

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Telecom Ops / VoIP Specialist — US DID Health, STIR/SHAKEN, Spam Label Remediation

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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