Client Success & Onboarding VA (UK Time Zone, Full Time)

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: TYPE OF WORK

Full Time

: SALARY

$1,000-$1,300/Mo

: HOURS PER WEEK

40

: DATE UPDATED

Aug 11, 2026

JOB OVERVIEW

Location: Remote (Work From Home)
Schedule: Full time, 40 hours/week, UK business hours (9am–5pm UK, Monday–Friday)
Compensation: USD $1,000–$1,300 per month (depending on experience) + performance bonuses

About the Role

We help local trades businesses in the UK get more calls and jobs with high?converting websites and marketing systems. Your job is to make sure every new client gets onboarded fast, no messages are missed, and every call is answered or called back.

You are the first friendly voice our clients hear and the person who keeps projects moving.

This is a long?term, stable role for someone who wants to grow with the company.

Key Responsibilities

1. Phone & Call Handling

Answer incoming calls on our UK number during business hours.
Follow simple scripts to answer common questions and route calls to the right person.
Take clear messages and log all calls in our system.

2. New Client Onboarding

For every new client, ensure we receive within 7 days:
Completed onboarding form
Photos / logo / branding
Google Business Profile (GBP) access
Proactively message, email and call clients to collect missing items.
Update our tracker so the team always knows what’s missing.
(Your job is to drive clients to their “activation point” so they can get results faster.

3. Booking Launch Calls

Check who has not yet booked their launch call with their Account Manager.
Send reminders and call clients to get their launch call scheduled.
Keep the calendar full and organized.

4. WhatsApp & Message Monitoring

Monitor our WhatsApp chats with clients.
Make sure no message goes unanswered for more than 24 hours.
Follow up with clients who haven’t replied to our questions (e.g. accreditations, certifications, special offers, service areas).

5. Admin & Reporting

Keep simple daily logs of:
Calls answered / missed
New clients fully onboarded
Launch calls booked
Prepare a short daily summary for the team.

Requirements
Excellent spoken and written English with a neutral, clear accent (you will be on the phone a lot).
Previous experience in any of: customer support, appointment setting, client success, or call handling.
Comfortable calling business owners and following a script.
Stable internet, good headset, quiet working environment.
Highly organized, reliable, and good at following checklists.

KPIs You Will Be Measured On
% of calls answered live during working hours
% of new clients fully onboarded within 7 days
% of launch calls booked within 7 days
Response time on WhatsApp (goal: under 24 hours on all threads)

How to Apply

Please send:

Your CV / OnlineJobs.ph profile link
A short cover message explaining why you’re a good fit
A 2–3 minute voice recording (Vocaroo / Loom) introducing yourself and describing your past customer support or VA experience
Use the subject line: “Client Success VA – [Your Name]

SKILL REQUIREMENT

English Speaking English Proficiency Outbound Calls

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Client Success & Onboarding VA (UK Time Zone, Full Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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