English Korean Customer Support / Medical Tourism Coordinator (Chat/Email)

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: TYPE OF WORK

Full Time

: SALARY

$610.00 - $1,060 per month

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 11, 2026

JOB OVERVIEW

# Remote Medical Coordinator

**English Customer Chat & Email Intake / Internal Korean Chat & Text Coordination**

**Location:** Remote
**Preferred Location:** Philippines

## Role Overview

We are looking for a Remote Medical Coordinator to support international English-speaking customers interested in cosmetic, medical beauty, and healthcare treatments in Korea.

The primary communication method for this role is written communication, mainly chat and email.

This role focuses on managing the initial customer intake process, responding in English, collecting treatment information, maintaining accurate CRM records, coordinating internally in Korean through text, and helping guide qualified customers toward consultations with Korean clinics.

The ideal candidate has:

* Strong written English
* Ability to read and write Korean for internal text communication
* Strong CRM and documentation habits
* Good organization and follow-up discipline
* A consultative, sales-oriented communication style

This is not a passive customer service role.

The coordinator is responsible for making sure every interested customer is properly qualified, followed up with, documented, and moved toward a clear next step.

## Key Responsibilities

### English Chat & Email Intake

* Respond to customer inquiries in English through chat, email, WhatsApp, KakaoTalk, Instagram, and other written channels
* Start the initial intake process for customers interested in treatments in Korea
* Collect important information such as:

* Treatment interests
* Photos
* Budget
* Travel dates
* Treatment timeline
* Previous procedures
* Main concerns
* Desired results
* Ask clear follow-up questions to understand the customer's needs
* Explain the consultation process clearly through written communication
* Help customers understand next steps without overpromising results or giving medical advice
* Follow up with customers who have not completed intake, replied, or scheduled a consultation

### Consultative Sales Support

* Guide customers through the early decision-making process in a helpful and professional way
* Identify serious and qualified customers versus casual inquiries
* Understand customer motivations, concerns, budget, timeline, and treatment goals
* Help move qualified customers toward consultation booking
* Build trust through clear and accurate written communication
* Maintain consistent follow-up without using overly aggressive sales tactics
* Escalate high-value, sensitive, or complex customers to management when needed

### CRM Hygiene & Pipeline Management

* Update customer records in the CRM accurately and consistently
* Track information such as:

* Customer status
* Treatment category
* Budget
* Travel dates
* Clinic interest
* Photos received
* Intake completion
* Consultation status
* Next action
* Make sure every active customer has a clear follow-up task
* Keep CRM notes clean and easy for other tea ---------- mbers to understand
* Tag and organize leads correctly based on status and priority
* Document important customer interactions
* Maintain clear pipeline visibility so no inquiry is lost or forgotten

### Korean Text-Based Coordination

* Communicate internally in Korean through text with Korean-speaking tea ---------- mbers and clinics
* Send Korean messages related to:

* Customer status
* Treatment inquiries
* Clinic quotes
* Appointment availability
* Scheduling
* Follow-ups
* Read Korean clinic or team responses and identify the important information
* Follow up by text when quotes, availability, or information are delayed
* Translate or summarize Korean information into clear English customer-facing updates when needed
* Communicate clinic responses back to customers accurately and clearly in English

### Scheduling & Follow-Up

* Schedule online and in-person consultations
* Confirm customer availability and clinic availability
* Coordinate interpreter needs when necessary
* Confirm appointment details
* Send appointment reminders and follow-up messages
* Track:

* Pending quotes
* Pending customer replies
* Consultation dates
* Appointment status
* Deposit status
* Next steps
* Make sure every active customer has a clear follow-up plan

## Required Skills

* Strong written English communication
* Ability to read and write Korean for internal text communication
* Strong CRM hygiene and documentation habits
* Comfortable handling customer communication mainly through chat and email
* Consultative and sales-oriented communication style
* Organized and detail-oriented
* Able to manage multiple customer conversations at the same time
* Strong follow-up discipline
* Comfortable using:

* CRM systems
* Spreadsheets
* WhatsApp
* KakaoTalk
* Email
* Online forms
* Able to work remotely with clear communication and accountability
* Stable internet connection
* Reliable remote work setup

## Preferred Experience

Experience in any of the following is helpful:

* Medical tourism
* Clinic coordination
* Plastic surgery
* Dermatology
* Dental
* Beauty or cosmetic services
* Healthcare support
* Chat support
* Email support
* Remote customer support
* Sales support
* Lead qualification
* Appointment setting
* Customer intake coordination
* International customer service

Experience using CRM systems such as the following is also helpful:

* Zoho
* HubSpot
* Airtable
* Notion
* Salesforce
* Similar CRM or customer management platforms

Experience working with Korean companies, Korean clinics, or Korean-speaking teams is especially valuable.

## Ideal Candidate Profile

We are looking for someone who is:

* Reliable
* Fast and clear in written communication
* Organized with CRM notes and follow-ups
* Comfortable qualifying customer needs
* Calm under pressure
* Detail-oriented
* Consultative rather than pushy
* Comfortable asking customers for missing information
* Comfortable following up internally for updates
* Able to handle sensitive customer information responsibly
* Independent enough to work remotely without constant supervision
* Serious about documentation and process

The ideal candidate does not wait for problems to become urgent.

They follow up, confirm details, document information, and close communication loops.

## What Success Looks Like

Success in this role means:

* Customers receive fast and clear English responses
* Customer intake information is complete and accurate
* CRM records are clean, updated, and easy to understand
* Every active customer has a clear next step
* Qualified customers are moved toward consultations
* Korean internal communication is handled accurately through text
* Quotes and appointment details are tracked properly
* Customer follow-ups happen consistently
* No customer inquiry is forgotten
* Scheduling is clear and organized
* Internal communication is reliable
* The overall customer journey feels smooth and professional

## Work Setup

* Remote position
* Philippines-based candidates preferred
* Primary communication will be through chat, email, CRM notes, and written updates
* Must be available during agreed working hours
* Must have a stable internet connection
* Must be comfortable using online communication tools
* Must be able to attend regular team check-ins

## Compensation

Compensation will depend on:

* Experience
* Korean and English ability
* Availability
* Previous customer support or medical coordination experience
* Overall scope of work

Please include your expected monthly salary or hourly rate when applying.

## How to Apply

Please send:

* Resume or work history
* Short introduction
* English language level
* Korean language level
* Relevant experience in:

* Clinics
* Medical tourism
* Healthcare
* Beauty
* Chat support
* Email support
* Sales support
* Customer intake
* CRM tools you have used
* Available start date
* Expected salary
* Current location
* Preferred working hours

### Optional but Helpful

Please also include, if applicable:

* Experience communicating in Korean by text
* An example of a customer intake, sales support, or appointment-setting role you have handled
* An example of how you organize follow-ups or CRM notes

SKILL REQUIREMENT

Zoho CRM English Speaking Korean Bilingual

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English Korean Customer Support / Medical Tourism Coordinator (Chat/Email)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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