Customer Support Position for 6 Figure/Month E-Commerce Brand

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: TYPE OF WORK

Part Time

: SALARY

?36,500/Month

: HOURS PER WEEK

14

: DATE UPDATED

Aug 10, 2026

JOB OVERVIEW

We’re a 6-figure/month e-commerce brand looking for an experienced Customer Support agent to join our team long-term.
We’re looking for someone who wants to grow with the company for years. Strong performers will have opportunities for increased pay, responsibility, and eventually management/leadership roles.

THE ROLE
You’ll primarily handle customer support for our Shopify store.
You’ll be responsible for:
Writing tailored customer support responses with empathy
Following SOPs while using good judgment when situations fall outside them
Handling shipping, refunds, replacements, subscriptions, and order issues
Escalating unusual situations when necessary
Identifying recurring customer problems and communicating them to our team
We want someone who can think independently, not just copy and paste templates.

WHO WE'RE LOOKING FOR
Fluent English with excellent written communication
Previous customer support/e-commerce experience
Shopify experience preferred
Fast learner & detail-oriented
Able to balance customer satisfaction and protecting the business

HOURS & COMPENSATION
$600 USD (?36,500) /month starting pay
Currently 1-2 hours of work per day, with more hours and pay as we grow.
You must check-in at least twice per day.
Additional benefits:
Retention bonuses every 3-6 months
Raises every 4-6 months when performance targets are met
Long-term opportunities for management/leadership roles
KPI-based performance bonuses
KPIs include CSAT, first response time, resolution time, escalations, and chargeback win rate.

HOW TO APPLY
**Applicants that do not submit both stages will be automatically denied.

STEP 1: Customer Support Test
Sample Email:
Hi,
I placed Order #SPK4519 under the name Melina Wright two weeks ago and still haven’t received anything.
Tracking has said “Held in Customs - Awaiting Clearance” for the past five days.
This is way too long. I want a full refund immediately or I’m going to chargeback.
Thanks,
Jason

Questions
1. Before responding, how would you investigate and approach this situation?
2. How would you handle the chargeback threat while keeping the customer happy and protecting the business?
3. Write the exact email you would send the customer.
4. If 15+ customers contacted you with this same issue, what would you do beyond answering each ticket?

STEP 2: Introduction Video
Selected applicants will record a 3 minute MAX video (Loom link preferred - make sure we can view it) answering these:
Why do you want this job?
What relevant experience do you have, how long were you there, and why did you leave?
How would you approach your first 30 days working with us?

SKILL REQUIREMENT

Customer Support Shopify English Proficiency

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Customer Support Position for 6 Figure/Month E-Commerce Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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