Patient Care Coordinator (Remote)

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TYPE OF WORK

Full Time

SALARY

3.25-4.75

HOURS PER WEEK

40

DATE UPDATED

Aug 9, 2026

JOB OVERVIEW

We are seeking a reliable, compassionate, highly organized Virtual Medical Assistant who is available to start immediately and can provide excellent administrative and patient support for a busy telehealth/medical environment.

This is a patient-facing role, so we are looking for someone who communicates professionally, genuinely enjoys helping people, and can remain patient and compassionate when assisting individuals who may be frustrated, confused, or dealing with health concerns.

Schedule

Saturday–Tuesday

Applicants must be able to reliably work during the assigned schedule and maintain consistent attendance.

Pay

$3.25–$4.75 USD per hour, depending on experience, communication skills, and qualifications.

Responsibilities

The Virtual Medical Assistant may assist with:

Answering and making patient phone calls
Providing professional and compassionate customer service
Responding to routine patient questions and directing clinical concerns appropriately
Scheduling and rescheduling patient appointments
Communicating appointment information and reminders to patients
Registering and onboarding new patients
Collecting and organizing patient information
Requesting medical records from outside providers
Uploading documents and maintaining organized patient records
Sending forms, consent documents, lab orders, and other patient communications
Following up with patients to help keep them engaged in their care
Assisting with prescription and prior authorization administrative tasks
Faxing, emailing, texting, scanning, and filing documents
Communicating with medical offices, pharmacies, insurance companies, and patients when necessary
Supporting physicians, dietitians, medical assistants, and other clinical staff
Completing administrative and data-entry tasks accurately
Assisting with additional projects and responsibilities as assigned
REQUIRED Qualifications

Please do not apply unless you meet ALL of the following requirements:

Must speak, read, and write English fluently and professionally
Must have excellent spoken English and be comfortable communicating with patients by telephone
Must have previous customer service experience
Must be compassionate, patient, respectful, and comfortable working with patients
Must provide at least TWO professional references from previous employers or supervisors
Must have reliable internet access
Must have a reliable computer and quiet workspace
Must be comfortable making and receiving phone calls throughout the workday
Must be comfortable learning new software and technology
Must have strong attention to detail
Must be able to follow written instructions and established workflows
Must be dependable and punctual
Must communicate promptly if questions or problems arise
Must be able to manage multiple tasks without becoming disorganized
Must maintain professionalism and confidentiality when handling patient information
Must be available to start immediately
Strongly Preferred

Preference will be given to applicants with experience in one or more of the following:

Medical virtual assistance
Healthcare or medical offices
Patient scheduling
Medical reception
Telehealth
Electronic medical records (EMR/EHR)
Prior authorizations
Prescription coordination
Insurance verification
Medical records
Patient outreach
Call centers
Healthcare customer service
Google Workspace
Slack

Medical experience is strongly preferred, but candidates with exceptional customer service experience, excellent communication skills, and the ability to learn quickly may also be considered.

The Ideal Candidate

We are looking for someone who is:

Warm and compassionate with patients
Confident speaking on the phone
Professional and well-spoken
Extremely reliable
Detail-oriented
Organized
Resourceful
Comfortable asking questions when clarification is needed
Able to take constructive feedback
Able to learn quickly
Calm under pressure
Proactive rather than needing constant supervision
Interested in a stable, long-term working relationship

Because this position involves interacting with patients, excellent communication and compassion are essential.

How to Apply

Please submit the following with your application:

A brief introduction about yourself
Your previous customer service and/or healthcare experience
Your experience working remotely
The computer, internet connection, and headset you currently use
Your availability and confirmation that you can work the required schedule
Your earliest possible start date
Your requested hourly rate within the $3.25–$4.75 USD/hour range
Two professional references from previous employers or supervisors, including:
Name
Company
Position/title
Professional relationship to you

Email address and/or phone number
A brief explanation of why you believe you would be a good fit for a patient-facing healthcare position
English Communication Requirement

This position requires frequent communication with English-speaking patients and healthcare professionals. Applicants must be able to speak English clearly, fluently, naturally, and professionally, as well as write professional messages with strong grammar and comprehension.

Selected applicants may be asked to complete a brief video or voice interview and a short patient-service scenario before hiring.

Immediate availability is strongly preferred.

SKILL REQUIREMENT
Customer Support Patient Care Reliability
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