Facebook Asset Support Specialist - Discord & AdsPower

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: TYPE OF WORK

Any

: SALARY

$3.97 / hour

: HOURS PER WEEK

22

: DATE UPDATED

Aug 9, 2026

JOB OVERVIEW

Job Post – Standard Support Staff (Facebook Asset Support Specialist)
We are looking for a tech-savvy Support Specialist to join our ---------- server that sells Facebook assets (Business Managers, Pages, Profiles, Ad Accounts, and Full Setups).
This role requires you to be resourceful, experienced with Facebook Business Manager structures, and comfortable using AdsPower. You will work inside a busy ---------- community where clients purchase assets and need hands-on technical help.
As a Support Specialist you will be the main point of contact for clients.
Your job is to handle tickets, deliver and install assets, perform AdsPower setups, and solve Facebook-related problems quickly and accurately.
Key Responsibilities

Respond to client tickets on ---------- in a timely and professional manner
Deliver and fully connect/install Facebook assets (Ad BMs, Pixel BMs, Pages, Profiles)
Complete Full Setups (Ad BM + Pixel BM + Pages + Profiles + correct admin/employee profile allocation + pixel sharing)
Log into clients’ AdsPower accounts and correctly configure browser profiles
Troubleshoot complex Facebook issues (BM restrictions, page quality, ad account limits, pixel problems, profile warm-up, recovery, etc.)
Answer esoteric Facebook / Business Manager / Page / Profile / Ad Account questions
Follow ticket category rules (Active, Waiting, Done, VIP, Inactive) and always prioritise VIP clients first
Upsell additional assets or Full Setups when appropriate
Log all completed work accurately in the daily KPI / EOD form
Keep clear notes in every ticket and escalate only when necessary

Requirements

Fluent English
Strong practical experience with Facebook Business Manager, ad accounts, pages, and profiles
Experience using AdsPower (or very quick ability to learn it)
Comfortable working inside ---------- (tickets, roles, categories)
Able to follow SOPs and prioritisation rules precisely
Flexible and responsive during your working hours
Basic familiarity with Google Sheets is a plus

Work Style
This is a part-time role. It does not require a full 8-hour continuous shift, but you must be flexible and available to handle tickets throughout the day when clients need help.
If you are reliable, technically sharp with Facebook assets, and can deliver clean, professional support inside ---------- , we want to hear from you.

SKILL REQUIREMENT

Facebook Ads Customer Support Communication

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Job Post	Reporter	Rank	Reason	Date

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Facebook Asset Support Specialist - Discord & AdsPower

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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