Cleaning Buisiness | Operation Manager

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: TYPE OF WORK

Full Time

: SALARY

750-1000 a month

: HOURS PER WEEK

50

: DATE UPDATED

Aug 11, 2026

JOB OVERVIEW

Operations Manager VA | Cleaning Company (Full Time) / Evening & Weekend Operations Support (Part Time)

About Us
Fresh & Flawless Cleaning Ltd. is a premium residential and commercial cleaning company serving Greater Victoria, BC, Canada. We run a lean, systems-driven operation using Booking Koala, GHL (GoHighLevel), and Quo. We're replacing our current outsourced VA support with a dedicated, long-term team member who will own client scheduling, cleaner coordination, and lead response.

Role Overview
This is not a generic admin VA role. You'll be the operational hub between our clients, our contractor cleaners, and the business owner. You need to make judgment calls under pressure: fitting a job into a tight schedule, calming an unhappy client, or deciding when to escalate versus handle it yourself.

Two positions available:

Full Time (core business hours, [specify your timezone coverage, e.g. 8am-5pm PST])
Part Time (evenings and weekends, covering the hours the full time role doesn't, so leads and client issues never go unanswered)
Both roles share the same responsibilities below; shifts differ.

Daily Responsibilities

Schedule new clients, reschedule cleans as needed, and confirm appointments
Support cleaners with schedule changes and cleaning-related questions
Verify end-of-day booking time logs for accuracy and approve them (no lunch break deduction)
Ensure client charges are processed at end of day for approved cleans
Respond to new inquiries in GHL immediately; call the lead if they don't respond to messages
Confirm invoices are sent and payments are marked paid accurately
High Priority, Same-Day Escalations

Cancellations
Unhappy or upset clients
New leads (target: first response within 5 minutes)
Incoming phone calls
What You'll Need

2+ years VA or operations coordinator experience, ideally in home services, cleaning, or a similarly scheduling-heavy industry
Hands-on experience with Booking Koala or a comparable field service scheduling platform (Jobber, Housecall Pro count as relevant)
Experience with a CRM like GHL, HubSpot, or similar for lead management
Strong written and spoken English; you'll be on the phone with clients directly
Demonstrated judgment handling scheduling conflicts, not just following a script
Reliable high-speed internet and a quiet space for calls
Nice to Have

Experience with Quo or another business texting/calling platform
QuickBooks familiarity
Prior experience in the cleaning or home services industry specifically
How to Apply

Send a Loom video (not a written cover letter) responding to this scenario: "A recurring client wants to move Tuesday's clean to Thursday, but Thursday is fully booked. Walk me through what you'd do."
Include your resume and 2 references we can contact who can speak to how you've handled a scheduling conflict or a client escalation.
Shortlisted candidates will complete a short paid test task before a final interview.

SKILL REQUIREMENT

Customer Service Scheduling Operation Management

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Cleaning Buisiness | Operation Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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