E-commerce Customer Support Specialist - Shopify Fashion Dropshipping (Europe)

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: TYPE OF WORK

Full Time

: SALARY

$4,11/hour

: HOURS PER WEEK

48

: DATE UPDATED

Aug 8, 2026

JOB OVERVIEW

ABOUT US

We are a customer support agency based in Portugal. We run the daily support operations for multiple Shopify dropshipping stores across Europe, focused on the women's fashion niche (with some home & décor), and we are scaling fast.

We are looking for experienced tea ---------- mbers to join us permanently. This is not a short-term project you'll have a fixed schedule, a consistent salary, and a real place in a team that grows month by month.

WHAT YOU WILL DO

Each shift, you are responsible for clearing the inbox across 1 to 5 assigned fashion stores. That means:

Replying to customer emails about orders, tracking, delays, sizing, returns, and refunds
Checking shipment status and following up with suppliers when needed
Processing refunds and store credits within defined limits
Handling angry customers and chargeback threats calmly and by the book
Submitting a short daily report at the end of your shift

Everything has a clear process and SOPs per store. You'll never be left guessing.

SCHEDULE

8 hours per day, 6 days per week. Sunday off. Fixed schedule. You must stay active and responsive on Slack throughout your shift.

WHO WE ARE LOOKING FOR (READ CAREFULLY)

This role is only for people who genuinely fit the following please do not apply otherwise:

Real fashion dropshipping experience is a MUST. You must have hands-on experience supporting Shopify fashion/apparel dropshipping stores not just "e-commerce in general." Be ready to name the stores/brands you supported.
You can handle a high daily email volume without dropping quality. Our stores are high-volume. You should be comfortable clearing 100+ emails a day (and more during peak/sales) while keeping every reply accurate, warm, and human.
Fluent, natural written English warm and human, not robotic or overly formal.
Comfortable with Shopify + helpdesk tools (Gorgias, Zendesk, Reamaze, Freshdesk, or similar).
Reliable setup: stable internet (min. 20 Mbps) with a backup connection, and backup power (UPS, power station, or generator) so you never miss a shift.
Own computer and a quiet, dedicated workspace.
Looking for a long-term home, not a side gig you must be fully available for the fixed full-time schedule.

WHAT WE OFFER

$4.11/hour · approx. $788/month on the full schedule (earn more if you choose to work extra hours)
Twice-monthly salary payments via Wise, in EUR
Full onboarding, training videos, and clear SOPs from day one
Slack-based team real people, real communication, no micromanagement
Clear growth path (top performers move into Team Leader / Senior roles as we scale)

HOW TO APPLY

Your message must start with the word CLARITY or it will not be read.

Then send us:

A short video (1–2 minutes) introducing yourself, explaining your fashion dropshipping experience, and why we should hire you. (Upload to Google Drive / Loom and share the link make sure it's viewable.)
In writing: which fashion dropshipping stores/brands you have supported, how many emails you typically handle per day, and which platforms/tools you've used.

Applications without the video, or without real fashion dropshipping experience, will not move forward.

SKILL REQUIREMENT

Shopify Ecommerce Customer Service

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E-commerce Customer Support Specialist - Shopify Fashion Dropshipping (Europe)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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