Shopify Fashion Customer Service VA (Part-Time to Full-Time)

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: TYPE OF WORK

Any

: SALARY

$3/hour

: HOURS PER WEEK

28

: DATE UPDATED

Aug 8, 2026

JOB OVERVIEW

We are a fast-growing Shopify fashion dropshipping business looking for an experienced Customer Service VA to join our team long term.

This position will begin part-time, with the opportunity to move into a full-time role if you are suitable and perform well.

We are looking for someone reliable, motivated, detail-oriented, and experienced in handling customer support for fashion dropshipping stores.

Role Details:

Starting rate: $3 per hour
- Part-time position to begin with
- Opportunity to transition into full-time based on performance
- Fully remote
- Flexible working schedule
- Long-term position with opportunities to grow

What You Will Be Doing:

- Handle customer service emails professionally and efficiently
- Maintain a response time of under 3 hours during working hours
- Resolve tickets quickly while maintaining high-quality replies
- Use ChatGPT or Claude to refine, translate, and improve customer responses
- Handle returns, refunds, replacements, delivery issues, and customer disputes
- Negotiate suitable solutions such as replacements, partial refunds, or store credit
- Keep customers happy and prevent complaints from escalating
- Communicate regularly with suppliers regarding product quality, shipping delays, order problems, and processing times
- Track order processing and shipping times with suppliers
- Record refunds, product complaints, supplier issues, and order problems in Google Sheets
- Identify repeated product or supplier problems and report them to the team
- Help maintain a low refund rate and a high customer satisfaction rate

Requirements:

- At least 1 year of experience in Shopify customer support
- Available 7 days per week
- Proven experience working with fashion dropshipping or eCommerce stores
- Strong written English
- Strong customer empathy and communication skills
- Experience with refund funnels (required)
- Experience handling difficult customers, disputes, and refund negotiations
- Able to use ChatGPT or Claude to improve and translate customer replies
- Strong problem-solving skills and attention to detail
- Able to learn and adapt quickly
- Able to work independently and follow customer service guidelines
- Able to focus properly on this position and meet agreed KPIs
- Comfortable taking on additional responsibilities as the company grows
- Experience with Zendesk is preferred
- Experience communicating with non-English-speaking customers is preferred
- Able to check AI-generated translations and ensure replies are accurate, natural, and professional

Key Performance Indicators:

- First response time under 3 hours
- High ticket resolution speed
- Low refund rate
- High customer satisfaction rate
- Accurate records and reporting
- Reliable communication with customers, suppliers, and the team

Why Join Us:

We are moving and scaling quickly and want someone who is serious about growing with us.

We are looking for dedicated and ambitious people who want to become an important part of the team. We want A players who are willing to commit, learn, take ownership, and bring their previous experience into the business.

As the company grows, your responsibilities and workload may also increase. You must be willing to take on new challenges, learn new tasks, and grow with the company.

This is a long-term opportunity for someone who is serious, reliable, and motivated to develop into a larger role.

How to Apply

Use the following subject line:

[Country You Want to Visit] - Shopify CS Application

Please answer the following questions in your application:

- How many tickets did you handle per day in your previous role?
- How did you manage return requests in your previous role? (product not as described, wrong item received complaints for example)
- What customer service platforms have you used?
- Are you currently working another job, and what is your availability?

Video Introduction

Please record a short 1 to 2-minute video introducing yourself and explaining:

- Why you believe you are a good fit for this position
- To confirm you've read this post, please start the loom video with the word "Tropicana".
- Your previous Shopify or dropshipping customer service experience
- A difficult customer situation you faced and how you resolved it

Applications not following instructions will not be considered.

SKILL REQUIREMENT

Shopify Email Support Customer Service

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Shopify Fashion Customer Service VA (Part-Time to Full-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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