Customer Support & Chargeback Specialist

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TYPE OF WORK

Full Time

SALARY

$4-$5/hour

HOURS PER WEEK

TBD

DATE UPDATED

Aug 8, 2026

JOB OVERVIEW

We're an online clothing brand running on Shopify and Whop. We're looking for one person to own two connected things: winning our chargebacks, and handling the escalated customer emails that turn into chargebacks if nobody steps in.

You'll be the only person on this, so you run it your way — as long as we win more cases and see fewer disputes over time.

What you'll do

? Handle every chargeback and dispute in Shopify Payments and Whop, always before the deadline
? Build the evidence for each case: order details, tracking and delivery proof, customer messages
? Take over escalated and angry customer emails before they become disputes — resolve, refund, or de-escalate
? Track win rate and chargeback ratio, and report on both monthly
? Tell us what's actually causing the disputes so we can fix it at the source

What we're looking for

? Minimum 3 years in chargebacks or disputes at an e-commerce company — fashion or apparel strongly preferred
? Hands-on with Shopify Payments; Whop is a plus
? Comfortable writing calm, clear emails to upset customers
? Available during Canadian business hours

How to apply


Email us with the subject "Chargebacks — [your name]".

Answer one question in your email: describe one dispute you won and what evidence made the difference. Applications without an answer won't be reviewed.

SKILL REQUIREMENT
Shopify Communication
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