Client Care & Inside Sales Coordinator — $6/Hour + Benefits and Performance Incentives

Long-Term Growth Opportunity to Become Office Manager
Note: Cover Letter and Voice Recording Required to Apply.
Do you love providing excellent service in a support-based role?
Do you thrive in a fast-paced environment, managing a variety of tasks? Do you love talking to customers and providing excellent customer service? Keep reading!
About Boulder Pro Painters
Boulder Pro Painters is a growing residential and commercial painting company serving Boulder, Colorado. We are committed to becoming one of the most trusted and highly reviewed painting companies in our area by providing excellent craftsmanship and an amazing customer experience.
We are a very entrepreneurial company, and we believe strongly in taking care of our customers and our amazing tea ---------- mbers by providing a great work environment and career growth opportunities.
We value integrity, responsibility, and life balance. We believe work should empower your life, not take away from it. You should love where you work, be treated well, be part of a great team, and have opportunities to grow in your career.
Our growth and success depend on the culture we are creating. Our team is made up of ambitious and dependable people, with a heavy focus on personal growth and professional development to ensure our tea ---------- mbers achieve their goals and all they are capable of while producing great results for the company, our customers, and our team.
In this role, you will work directly with me, the Founder and CEO of Boulder Pro Painters. You will help me manage customer communication, lead qualification, scheduling, follow-up, and the day-to-day organization of the business.
This is an important, long-term role with the opportunity to learn the business, take ownership of your responsibilities, increase your hours, and grow into our Office Manager as the company continues to grow.
Your Role and What You’ll Be Doing
We’re committed to creating an extraordinary company that provides excellent customer service for our customers. We want our customers talking about what an amazing experience they had working with Boulder Pro Painters. We want customers for life.
This role is a large part of that. Here are a few things you’ll be doing regularly:
* Answering the company phone line. In this business, it’s important that when customers call, someone answers or responds promptly.
* Making initial calls to customers who have requested an estimate.
* Asking qualification questions to understand the customer’s goals, project, location, timeline, and expectations.
* Following up with customers who have requested an estimate and setting appointments for me to meet with them.
* Managing estimate appointments in my calendar.
* Confirming appointments and handling cancellations and rescheduling requests.
* Following up with leads who have not responded or scheduled an appointment.
* Following up with customers who received an estimate but have not made a decision.
* Updating our CRM and lead tracker with accurate customer information, notes, appointments, and follow-up activities.
* Keeping my calendar and daily priorities organized.
* Sending appointment confirmations, reminders, and routine customer communications.
* Supporting me with administrative responsibilities and the day-to-day organization of the business.
As you learn our processes and demonstrate your ability, you will take on additional responsibilities, including:
* Reconnecting with old leads and past customers.
* Requesting customer reviews and referrals.
* Reaching out to property managers, real estate agents, designers, and other referral partners.
* Supporting customers after their project is approved.
* Sending routine project updates and helping customers understand the next steps.
* Tracking outstanding customer decisions, colors, scheduling details, and project information.
* Helping improve our scripts, processes, and systems.
* Preparing simple lead, estimate, and follow-up reports.
* Taking ownership of additional office-management responsibilities.
Who We Are Looking For — About You
* You thrive in a fast-paced work environment.
* You love being in a support role, and you love making other people’s lives easier.
* You enjoy talking with customers, and you get satisfaction from providing customers with an amazing experience each and every time you interact with them.
* You are a natural communicator, and you’re very comfortable talking on the phone.
* You speak and write excellent English and can communicate naturally and confidently with customers in the United States.
* People say you have great energy—you’re a positive, optimistic person.
* You’re a go-getter. You don’t need to be told what to do at every step.
* You are proactive and always looking for what else you can provide to the business and the team.
* You are highly organized and pay close attention to details.
* You follow through on your commitments without needing repeated reminders.
* You take ownership when something needs to be completed.
* You can follow an established process while still having a natural conversation.
* You are comfortable asking qualification questions and discussing project expectations.
* You can manage multiple conversations, appointments, and follow-ups without losing track of important details.
* You are comfortable receiving feedback, practicing calls, and continuously improving.
* You want a stable, long-term position where you can grow with the company.
* You are available to transition into a full-time overnight schedule as your training and responsibilities increase.
* You have reliable high-speed internet, a dependable computer, a professional headset, and a quiet workspace.
* You have a dependable backup plan for power or internet interruptions.
Previous experience in inside sales, customer service, appointment setting, office administration, or supporting a US-based company is preferred.
Experience with a home-service company, Google Workspace, GoHighLevel, CRM systems, or scheduling software is helpful but not required. We are willing to train the right person who has the right attitude, communication skills, and willingness to learn.
Compensation & Job Details
* This is a remote, long-term position for candidates located in the Philippines.
* The position will begin with a paid 30-day introductory and training period of approximately 20 hours per week.
* Initial working hours will generally be Monday through Friday, from 8:00 a.m.–12:00 p.m. Mountain Time.
* The position is intended to increase to 30–40 hours per week within approximately 30–60 days as training is completed, performance is demonstrated, and additional responsibilities are transferred.
* Candidates must have the availability and desire to transition to full-time.
* Full-time working hours will be Monday through Friday, from 8:00 a.m.–5:00 p.m. Mountain Time, with a one-hour unpaid meal break.
* Colorado observes daylight-saving time, so the corresponding Philippine schedule will shift by one hour during the year.
* Your starting compensation is $6 USD per hour.
* You will receive an additional $5 USD for every qualified estimate that is scheduled and completed.
* A qualified estimate must meet our established service area, project type, customer, timeline, and investment guidelines.
* You’ll be paid twice per month.
* Paid training is included.
* Your performance and compensation will be formally reviewed after your first 90 days.
* Strong performers may receive an increase to $7 USD per hour after the 90-day review.
* You will receive prorated 13th-month compensation based on your regular base pay and time worked during the calendar year.
* Paid time off will be available after successfully completing the 90-day introductory period.
* Additional performance incentives, raises, and promotions are available to top performers.
* This position has the opportunity to grow into our Office Manager as Boulder Pro Painters continues to grow.
This is more than a short-term virtual-assistant position. We are looking for someone who wants to become a trusted member of our team, understand how the company operates, and take on greater responsibility over time.
Our business is growing, and we’re looking to hire someone within the next two to four weeks as soon as we find the right fit.
Does this job sound like a good fit for you? Do you sound like the kind of person we are looking for?
We’d love to hear from you.
To Apply, Please Include the Following Information
* Tell us why you are interested in this position and why you think you are the person we are looking for.
* Attach your résumé.
* Include a one-to-two-minute voice recording introducing yourself and describing your customer-service, inside-sales, or administrative experience.
* Confirm that you can work the initial part-time schedule and transition into the required full-time Mountain Time schedule.
* Provide your availability in both Philippine Time and Mountain Time.
* Describe your internet connection and your backup plan for power or internet interruptions.
* Tell us whether you are currently working for any other clients or employers.
* Briefly explain how you would handle a homeowner who requested an estimate but did not answer your first call.
Applications that do not include a cover letter, résumé, and voice recording will not be considered.

Best,
Jonathan Ramirez
Founder & CEO
Boulder Pro Painters