Afterhours Logistics Coordinator / Dispatcher

Kwiksave Logistics Inc.
Afterhours Logistics Coordinator / Dispatcher

Remote – Philippines | North American Eastern Time

Position Overview

Kwiksave Logistics Inc. is a Canadian third-party logistics and transportation company providing time-sensitive transportation, warehousing and distribution services throughout Canada and the United States.

We are seeking a highly organized, technologically proficient and service-oriented Afterhours Logistics Coordinator / Dispatcher to join our growing Afterhours Operations Team.

This is not a passive call-answering position. The successful candidate will be responsible for proactively monitoring customer communications, active shipments, driver activity and outstanding operational requirements throughout the shift.

Our afterhours operations support several major North American customers with time-sensitive and on-demand transportation requirements. The position requires excellent English communication, strong attention to detail, comfort working independently and the ability to manage multiple live transactions simultaneously.

The successful candidate will work as part of a two-person afterhours team, providing simultaneous coverage and operational redundancy.

Key Skills

The successful candidate must demonstrate:

- Excellent written and spoken English.
- Strong computer and technological proficiency.
- Strong working knowledge of Microsoft Excel and spreadsheets.
- Ability to manage multiple email inboxes and monitor incoming communications proactively.
- Excellent attention to detail and task follow-through.
- Strong organizational and time-management skills.
- Ability to prioritize competing tasks according to service urgency.
- Strong customer-service and professional communication skills.
- Ability to work calmly and accurately under time-sensitive conditions.
- Ability to learn transportation management, dispatch and customer portal systems.
- Strong problem-solving and decision-making ability.
- Ability to work collaboratively with another dispatcher while independently managing assigned responsibilities.

Previous transportation, logistics, freight, courier, dispatch, BPO or North American customer-service experience is considered a strong asset.

Responsibilities and Essential Job Tasks
1. Afterhours Transportation Dispatch

Coordinate and monitor time-sensitive transportation transactions throughout the assigned shift.

Responsibilities include:

- Receive and review new transportation requests.
- Dispatch qualified owner-operators according to shipment requirements.
- Communicate pickup and delivery instructions clearly to operators.
- Monitor active shipments from dispatch through completion.
- Track shipment status and anticipated pickup/delivery times.
- Identify shipments at risk of service failure.
- Take immediate corrective action or escalate when required.
- Coordinate dedicated and hot-shot transportation requirements.
- Support Canadian and United States transportation activity.
- Maintain accurate records of dispatch activity through customer portals and Kwiksave's transportation management software.

2. Proactive Email & Communication Monitoring

Continuous communication monitoring is an essential function of this position.

The Afterhours Logistics Coordinator is expected to:

- Continuously monitor designated customer and operational email inboxes.
- Identify new transportation requests without waiting for a customer to call.
- Acknowledge time-sensitive customer communications promptly.
- Monitor outstanding requests requiring follow-up.
- Respond proactively when shipment status changes.
- Escalate unresolved or at-risk transactions.
- Ensure communications are not left unanswered between shift changes.
- Accurately and promptly update customer order portals with required shipment milestones, statuses, ETAs, and completion information.

The position requires proactive monitoring rather than reliance upon incoming telephone calls to identify outstanding work.

3. Customer Service & Communication

Provide professional afterhours support to Kwiksave customers, shipment recipients and operational partners.

Responsibilities include:

- Answer incoming customer telephone calls.
- Respond professionally to customer emails.
- Provide accurate shipment status updates.
- Communicate delays or service exceptions promptly.
- Follow customer-specific communication protocols.
- Coordinate with customers regarding pickup and delivery requirements.
- Support recipients of e-commerce and distribution shipments when required.
- Escalate significant customer-service concerns to Kwiksave management.
- Accurately and promptly update customer order portals with required shipment milestones, statuses, ETAs, and completion information.

The successful candidate must be comfortable communicating professionally with North American customers by both telephone and email.

4. Will-Call & Warehouse Coordination

Coordinate afterhours and early-morning will-call warehouse pickups from:

Kwiksave distribution centres; and
third-party/partner distribution centres.

Responsibilities include:

- Confirming pickup requirements.
- Coordinating operators.
- Communicating warehouse instructions.
- Monitoring operator arrival and pickup.
- Following up on exceptions.
- Ensuring the customer receives appropriate status updates.

5. Shipment Monitoring & Exception Management

The Afterhours Logistics Coordinator is responsible for actively monitoring open transactions rather than simply responding when a problem is reported.

The expected operating discipline is:

Monitor - Identify - Act - Communicate - Verify - Document

This includes:

- Regularly reviewing all open shipments.
- Identifying approaching service deadlines.
- Monitoring driver progress.
- Recognizing potential service failures before they occur.
- Requesting extensions or customer direction where appropriate.
- Escalating material operational issues immediately.
- Confirming successful completion.
- Ensuring transactions are properly closed and documented.

6. Reporting & Spreadsheet Management

Accurate customer reporting is an occasional component of the position.

Responsibilities include:

- Exporting Microsoft Excel shipment trackers from Kwiksave's transportation management software
- Updating ongoing distribution load reports.
- Organizing shipment information by required fields.
- Maintaining accurate status, ETA and completion information.
- Preparing customer-required operational reports.
- Ensuring reports are distributed accurately and on time.

Candidates must be comfortable working independently in Excel. Spreadsheet competency will be evaluated during the recruitment process.

7. Team Coordination & Shift Handover

Afterhours operations are performed using a team-based model.

The successful candidate will:

- Work simultaneously with another Afterhours Logistics Coordinator.
- Communicate outstanding tasks between tea ---------- mbers.
- Cross-check critical transactions where appropriate.
- Maintain clear ownership of assigned responsibilities.
- Provide complete shift handover information.
- Ensure no outstanding transaction, email or customer requirement is lost between shifts.
- Support other Kwiksave operational departments when required.

Both afterhours tea ---------- mbers will ultimately be cross-trained across all core responsibilities to provide operational redundancy.
Job Environment
Location

Remote – Philippines

Hours of Work

Kwiksave Logistics is a 24-hour operation.

Our core Transportation Operations Team operates from approximately 7:00 a.m. to 7:00 p.m. Eastern Time (Ontario, Canada).

The Afterhours Logistics Coordinator / Dispatcher will work:

7:00 p.m. to 5:00 a.m. Eastern Time

The successful candidate must be able to work these hours consistently and reliably. Candidates should understand that the position is specifically intended to support Kwiksave's North American overnight operations and therefore requires working a schedule aligned with the Eastern Time Zone rather than standard Philippine business hours.