Virtual Assistant - Account Manager (Remote)

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: TYPE OF WORK

Full Time

: SALARY

$3.5 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

Job Details
Position: Virtual Assistant Manager / Account Manager
Location: Remote
Employment Type: Full-time
Working Hours: UK Business Hours
Compensation: USD $3.50 per hour (Starting rate)

We are looking for a proactive, people-focused, and highly organized Virtual Assistant Manager / Account Manager to oversee the success of both our clients and Virtual Assistants. This role serves as the primary point of contact throughout the client and VA journey—from onboarding and relationship management to coaching, performance support, and client retention. The ideal candidate has excellent communication skills, strong leadership abilities, and thrives in a fast-paced remote environment where delivering exceptional service is a priority.

Key Responsibilities

Client Onboarding & Success

Lead the onboarding process for newly hired Virtual Assistants and their assigned clients
Ensure a smooth transition by coordinating introductions, expectations, workflows, and communication channels
Help clients establish effective processes and maximize the value of their Virtual Assistant
Monitor onboarding progress and proactively address any concerns during the initial engagement
Build strong, long-term relationships with clients through consistent communication and support

Virtual Assistant Management

Manage a portfolio of Virtual Assistants and oversee their day-to-day performance
Monitor deliverables, productivity, attendance, and overall work quality
Ensure VAs understand client expectations, priorities, and company standards
Provide guidance, support, and accountability to help Virtual Assistants succeed in their roles
Identify potential performance issues early and implement appropriate action plans

Coaching & Performance Development

Conduct regular one-on-one check-ins and weekly coaching sessions with assigned Virtual Assistants
Provide constructive feedback and performance coaching to encourage continuous improvement
Assist VAs in overcoming challenges related to productivity, communication, and client expectations
Recognize achievements and encourage professional growth and development
Track performance metrics and maintain coaching documentation

Client Relationship Management

Serve as the primary point of contact for clients regarding any concerns, requests, or performance matters
Respond promptly and professionally to client inquiries and escalations
Coordinate with internal teams to resolve issues efficiently
Maintain regular client touchpoints to ensure satisfaction and identify opportunities for improvement
Foster positive relationships that contribute to long-term client success

Client Retention & Account Management

Monitor overall client satisfaction and proactively address potential risks
Develop strategies to improve client engagement and retention
Conduct regular account reviews and gather client feedback
Ensure service quality consistently meets or exceeds client expectations
Work closely with leadership to reduce client churn and strengthen client partnerships

Administrative & Reporting

Maintain accurate records of client interactions, coaching sessions, and performance reviews
Update CRM systems and internal tracking tools with relevant information
Prepare reports on client health, VA performance, and account status
Document action plans, follow-ups, and resolutions for ongoing cases
Assist with process improvements and operational initiatives as needed

Required Skills & Experience
Essential Qualifications

Proven experience in Account Management, Client Success, Operations, Team Leadership, or Virtual Assistant Management
Experience managing remote employees or distributed teams
Strong customer service and relationship management background
Excellent verbal and written English communication skills
Experience handling client concerns, escalations, and conflict resolution
Ability to multitask while managing multiple client accounts and tea ---------- mbers

Leadership & Organizational Skills

Strong coaching, mentoring, and people management abilities
Excellent organizational and time management skills
Ability to prioritize competing responsibilities in a fast-paced environment
Strong problem-solving and decision-making skills
High attention to detail and ability to follow through on commitments

Technical Skills

Experience using CRM systems and project management platforms
Proficiency with Google Workspace or Microsoft Office
Comfortable using communication tools such as Slack, Zoom, Microsoft Teams, or similar platforms
Ability to prepare reports, maintain documentation, and manage digital records

Professional Attributes

Strong leadership presence with a supportive and approachable management style
Excellent interpersonal skills and emotional intelligence
Highly proactive with a strong sense of ownership and accountability
Professional, dependable, and solution-oriented
Able to build trust with both clients and Virtual Assistants
Adaptable to changing priorities and business needs

Workstation Requirements (Must-Have)

Fast and reliable computer (Dual Monitor)
High-speed, stable internet connection
Dedicated workspace free from noise and distractions
Ability to attend video meetings and client calls professionally during working hours.

Application Instructions
Please complete the attached application form and submit it along with your CV: ----------

Thank you, and we look forward to reviewing your application!

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Virtual Assistant - Account Manager (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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