Product Support & Technical Writer

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TYPE OF WORK

Full Time

SALARY

$1,000-$1,600

HOURS PER WEEK

40

DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

We’re hiring for a remote role with a fitness equipment company.

This is a mix of technical customer support and product documentation.

You’ll help customers with assembly or product issues, review photos/videos, identify missing or damaged parts, coordinate replacements, and create or improve product manuals and troubleshooting guides.

We’re looking for someone who has:
Experience with fitness equipment, furniture, appliances, tools, machinery, or electronics would be highly relevant.
Experience supporting physical products or equipment
Technical support, after-sales, warranty, or troubleshooting experience
Experience creating manuals, SOPs, troubleshooting guides, or technical documents
Strong written and spoken English
Good attention to detail
Experience with Canva, Illustrator, InDesign, Photoshop, or similar tools is a plus

To apply, attach a copy of your updated resume and answer these questions.
1. How often have you assembled furniture, gym equipment, appliances, or similar products yourself?
2. Have you ever created step-by-step instructions using photos, arrows, labels, or diagrams? If yes, what did you create?
3. Have you ever helped identify a missing, damaged, or incorrect part and arrange a replacement?
4. Have you handled customer troubleshooting through photos or videos? Please share one example.
5. Have you created or updated manuals, SOPs, troubleshooting guides, or knowledge-base articles?
6. Which tools have you used for creating documents or visual guides? (Examples: Canva, PowerPoint, Word, Illustrator, InDesign, Photoshop, Figma).
7. Are you comfortable reading unclear factory instructions or diagrams and turning them into simple English instructions?
8. How comfortable are you speaking and writing in English with customers?

SKILL REQUIREMENT
Technical Writing Technical Support Sales Support
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