Senior Customer Success & Administrative Assistant

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

42

: DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

Remote | Full-Time | Multiple Businesses | Top Pay for the Right Candidate

We are looking for a highly reliable, accurate and experienced Senior Customer Success & Administrative Assistant to support multiple businesses.

This is a senior role for someone who can work independently, multitask and take complete ownership of their responsibilities.

Essential Requirements:

Have excellent spoken and written English.
Be highly accurate and detail-oriented.
Be able to multitask and manage competing priorities.
Work independently without constant supervision or follow-up.
Complete every task you take responsibility for — nothing should be left unfinished.
Be comfortable answering and making customer calls promptly.
Have strong customer service and problem-solving skills.
Be able to write professional emails without relying entirely on AI.
Be comfortable using AI as a productivity tool while maintaining your own judgment and communication skills.
Have reliable, high-speed internet.
Have a reliable computer.
Have a quiet, professional workspace.
Be available and responsive during agreed working hours.

Preferred Experience:

Experience working with Australian, US or European customers.
Senior customer service, customer success, administration or operations experience.
Experience working remotely and managing multiple businesses or clients.
Business Administration or related degree — desirable but not essential.

Your Responsibilities:

Respond to customers quickly and professionally.
Answer and make customer calls.
Resolve customer issues and keep customers satisfied.
Manage emails and customer communications.
Follow up customers, staff and suppliers.
Manage multiple administrative tasks and priorities.
Keep records accurate and up to date.
Support management across multiple businesses.
Identify problems and take initiative to solve them.
Make sure tasks are completed without needing to be chased.

Mandatory Video Application:

As part of the application process, you will be required to answer the screening questions by video.
Written answers will not be accepted.

Please record a short video answering each question clearly and professionally. We want to hear you speak and assess your communication, English and confidence when dealing with customers.
Applications without the required video answers will not be considered.

Please answer ALL questions. Applications without complete answers will not be considered.

1. How many years of customer service/customer success and administrative experience do you have?
2. Have you worked with Australian, US or European customers? If yes, please explain briefly.
3. Give an example of a time you managed multiple urgent tasks without someone following up with you.
4. Give an example of a difficult customer you dealt with and how you resolved the situation.
5. Are you comfortable answering customer calls immediately and making outbound calls when required?
6. Do you have reliable high-speed internet, a reliable computer and a quiet workspace?
7. How would you describe your written and spoken English?
8. Are you comfortable using AI to assist with emails while still writing, reviewing and editing emails yourself?
9. What is your availability and expected hourly rate/salary?

Only candidates who demonstrate strong reliability, accuracy, communication skills and independence will be considered.

SKILL REQUIREMENT

Administrative Management Customer Support Management English Speaking

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Senior Customer Success & Administrative Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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