WANTED: Customer Support Beast (Remote, DTC E?commerce)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$500/mo

: HOURS PER WEEK

48

: DATE UPDATED

Aug 6, 2026

JOB OVERVIEW

Customer Support Representative (CSR) – E-commerce Brand
Salary: 500$/month (depending on experience) - Hours: 5 PM - 1 AM (UK Time) - Location: Remote

We are an aggressive, fast-growing 8-figure e-commerce brand on a clear path to 9 figures. We’re building a lean, high-performance customer support team that can handle serious volume without dropping the ball — and we’re looking for a CSR who can keep up and deliver.

What You’ll Be Doing

- Own customer inquiries via email and social media inside Freshdesk.
- Process returns, exchanges, cancellations, and refunds with accuracy and speed.
- Spot complex issues fast and escalate them to the Customer Support Manager.
- Use macros/templates smartly while still sounding human and personal in every reply.
- Follow our SOPs tightly and keep your queue clean and organized.

Requirements

- Excellent English (written and spoken) — you must be able to write and communicate clearly.
- Real experience in e-commerce customer service, preferably with Direct To Consumer (DTC) brands.
- Strong, hands-on Freshdesk experience — this is required, not optional.
- Confident handling returns and exchanges while following SOPs.
- Reliable internet connection plus a backup so you don’t go offline mid-shift.
- Independent, detail-obsessed, and driven by KPIs and performance targets.

KPIs and Expectations ---------- tickets per shift, consistently.
- Show up on time, keep absences minimal, and take ownership of your shift.

Working Hours

- Monday to Saturday
- 5 PM - 1 AM UK Time (Equivalent to 9 AM - 5 PM Manila Time)

How to Apply

To apply, answer the questions below and attach your CV:

- How long have you been using Freshdesk?
- How many years of dropshipping or DTC customer support experience do you have?
- Are you currently working for another company?
- What were the last 3 companies you worked for, and what did you do in your most recent role?

Important: You must include the keyword "CSHERO3" in your response. Applications without this keyword or without a CV attached will not be considered.

If you’re a support beast who can live inside Freshdesk, crush tickets, and keep customers happy, this role is for you. Apply today.

SKILL REQUIREMENT

Shopify Customer Support Shopify

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WANTED: Customer Support Beast (Remote, DTC E?commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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