Customer Success & Operations Coordinator - FULL TIME & HIGH PAY

Customer Success & Operations Coordinator (Remote, Full-Time)

Location: Remote

Schedule: Full-Time | Arizona Business Hours (MST)

Compensation: $8-$15 USD/hour (DOE)

Help People When They Need It Most.

We're not looking for "just another virtual assistant."

We're looking for someone who genuinely cares about people.

Someone who takes ownership.

Someone who notices problems before anyone else does.

Someone who wants to build a long-term career with a company that values integrity, teamwork, and doing the right thing.

If that sounds like you, keep reading. Make sure to read the ENTIRE POST and follow ALL INSTRUCTIONS or your application will not be considered.

Who We Are

For the past 14 years, we've been helping homeowners and businesses throughout Arizona recover from some of the most stressful situations they'll ever experience.

Water damage.

Fire damage.

Mold.

Asbestos.

Storm damage.

Roof leaks.

When customers call us, they're often overwhelmed, frustrated, or unsure what to do next.

Our job isn't just to repair their property.

It's to give them confidence that everything is going to be okay.

We're proud of the reputation we've built.

Many of our employees have been with us for 10+ years, and we're looking for someone who wants to become part of that family.

We're building something special, and we want people who want to grow with us for years to come.

Why You'll Love Working Here

We believe great people deserve a great place to work.

When you join our team, you'll find:

A respectful, supportive team that genuinely enjoys working together.
Long-term, stable employment.
Weekly pay.
Ongoing training and coaching.
Modern software and AI tools that make your job easier.
Opportunities for increased responsibility, promotions, and higher pay as the company grows.
A company that values your ideas and encourages continuous improvement.
Meaningful work that truly helps people during difficult times.

This isn't just another remote job.

We're looking for someone who wants to build a career.

About the Position

As our Customer Success & Operations Coordinator, you'll become one of the most important members of our company.

You'll often be the first person customers speak with.

You'll help guide them through difficult situations while keeping projects organized from the initial phone call through final payment.

You'll work closely with our office staff, technicians, project managers, customers, insurance companies, and vendors to make sure every project moves smoothly.

If you enjoy helping people, solving problems, staying organized, and making sure nothing falls through the cracks, you'll love this position.

Your Mission

Your mission is simple:

Deliver an exceptional customer experience.
Keep projects organized and moving forward.
Communicate proactively.
Solve problems before they become bigger.
Help our team operate at a high level every day.
What You'll Do
Customer Success
Answer inbound phone calls professionally.
Schedule appointments.
Respond to customer emails and text messages.
Follow up with leads and existing customers.
Keep customers informed throughout their project.
Build trust through excellent communication.
Operations Coordination
Track projects from start to finish.
Coordinate schedules between customers and technicians.
Keep project files organized inside our CRM.
Ensure documents and authorizations are completed.
Identify potential issues before they become problems.
Support multiple departments throughout the day.
Sales Support
Follow up on estimates.
Schedule follow-up appointments.
Document conversations accurately.
Help customers make informed decisions.
Billing & Collections
Verify deposits.
Track progress payments.
Follow up professionally on unpaid invoices.
Keep accurate payment records.
Insurance Coordination
Communicate with insurance representatives.
Track claim progress.
Ensure documentation is submitted promptly.
The Type of Person Who Thrives Here

You'll probably love this job if you:

Take ownership without being asked.
Naturally stay organized.
Enjoy helping people.
Communicate confidently and professionally.
Stay calm under pressure.
Learn software quickly.
Like solving problems.
Pay close attention to details.
Are dependable and keep your commitments.
Constantly look for ways to improve.

This Position Is NOT For You If...
You dislike talking with customers.
You need constant supervision.
You frequently miss deadlines.
You struggle with multitasking.
You avoid responsibility.
You don't enjoy learning new things.
You prefer repetitive work with little interaction.
You have unreliable internet or a noisy work environment.
You're only looking for a temporary job.
Minimum Qualifications
Excellent spoken English that is clear and easily understood by U.S. customers.
Excellent written English.
Previous customer service experience over the phone.
Reliable high-speed internet (25 Mbps minimum).
Quiet home office.
Reliable computer.
Professional USB headset.
Comfortable working Arizona business hours.
Experience That Will Help You Stand Out

Experience with any of the following is a plus:

Construction
Restoration
Roofing
Insurance claims
Scheduling
Customer service
Collections
CRM software
Google Workspace
GoHighLevel
JobNimbus
Dialpad

Don't worry if you don't have experience in every area.

We're happy to train the right person who has the right attitude.

Growth Opportunities

We promote from within whenever possible.

As our company continues to grow, this position can grow into opportunities such as:

Senior Customer Success Coordinator
Team Lead
Executive Assistant

We reward people who consistently take ownership and deliver excellent work.

How to Apply

To be considered, please submit all of the following:

Resume
Internet speed test screenshot
Computer specifications screenshot
One 45-60 second audio recording reading the script below
One 3-5 minute LOOM video or other, answering the questions below

Applications missing requested items will NOT be considered.

Audio Recording

Please read the following exactly as written.

We use this recording to evaluate:

Communication skills
Confidence
Professionalism
Pace
Ability to make customers feel comfortable

"Thank you for calling Zona Restoration. This is [Name]. How may I help you today?

I'm sorry to hear you're dealing with water damage. I'll help schedule your inspection as quickly as possible.

Before we begin, I'd like to verify your address and phone number.

Our technician will inspect the affected areas, document the moisture readings, and discuss the mitigation process.

Your appointment is scheduled for 4821 East Guadalupe Road Phoenix, on Thursday, the thirteenth, at 3:30 p.m.

If you have insurance, we'll help coordinate the claim and collect the necessary documentation.

Video Questions

Please answer all of the following questions in one 3-5 minute video.

Tell us about yourself professionally.
Describe your customer service experience.
What accomplishment are you most proud of in your previous job?
Describe a mistake you made at work and what you learned from it.
Why do you believe you'd be a great fit for this role?

Final Step

To show you've carefully read this job posting, begin your application with the words:

HIRING MANAGER

Applications that do not begin with these words will not be reviewed.

One Final Thought

We're not looking for the person with the most impressive resume.

We're looking for someone who genuinely cares about helping people, takes pride in their work, communicates exceptionally well, and wants to become an important part of our team.

If you're looking for a company where your work matters, where you'll be respected, and where you can build a long-term career with great people, we'd love to hear from you.