TIER 2 WINDOWS PC + APPLE TECH SUPPORT + SALES EXPERIENCE

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

55,000 philippine pesos monthly

HOURS PER WEEK

45

DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

We are seeking an experienced Computer Repair Technician with a proven track record in diagnosing and repairing computer systems. The ideal candidate has sales experience and tier 2 technical support expertise.

Must be available 45 hours per week, open availability on weekends, and able to start immediately.


ABOUT THE ROLE

This is not an entry-level technical support position. It is not a script-based call center role, and we do not provide training in core technical support or computer repair skill sets.

We are looking for experienced professionals who can combine advanced computer repair expertise with strong consultative sales skills. This is a performance-driven, quota-based contract role for someone who can confidently handle challenging inbound calls from home users, quickly establish credibility, and guide customers toward the right solution, and handle sales + pricing.

Many callers initially believe they need an in-person repair shop or an on-site technician. Your role is to take control of the conversation, build trust, show subject matter expertise quickly, begin troubleshooting immediately, determine whether the issue can be resolved remotely, and convert qualified opportunities into fixed and paid remote repair services.


We provide training on our internal systems, workflows, billing processes, and documentation standards. However, you are expected to arrive with the technical knowledge and sales ability required to succeed from day one. This role is designed for professionals who can quickly integrate into our team and consistently deliver results.

INDIVIDUAL PERFORMANCE EXPECTATIONS FOR EACH REPRESENTATIVE

Answer 20 new inbound computer repair sales calls per day
Maintain 25%+ overall conversion rate on total calls, including hard-to-close calls
Maintain an average sale ticket of $250 per customer by the end of the service day
Work quickly from call ? diagnosis ? sale ? resolution ? documentation
Consistently hit daily production and sales targets
Meet and exceed a $750+ daily sales quota for computer repair services
Fix 5 computers per day at an average charge of $250+ per customer

WHAT YOU WILL DO

Handle inbound calls from U.S. home-based end users inquiring about bringing their computer to a local store
Prevent callers from defaulting to "I'll just take it to a local computer shop"
Start troubleshooting immediately instead of delaying the diagnosis
Close paid remote services on qualified calls
Handle a mixed queue of software and hardware-adjacent consumer issues

Resolve common and urgent issues, especially:

Windows 11 boot issues — No Boot Device Found, Startup Repair / Automatic Repair failures and loops
BitLocker recovery scenarios
Forgotten Windows PINs and passwords / Login and account-access issues
Getting systems booted far enough for remote access
Guiding customers to a second device to create Windows 10/11 recovery media when needed
Support across Windows, macOS, Chromebook, Android, iPhone/iPad, printers, email, Wi-Fi, home networks, and peripherals
Must already be an expert at getting remote access on Macbook and Chromebook computers
Document each call accurately and completely

SALES EXPECTATIONS
You must already know how to:

Control the call and build trust fast
Handle objections without sounding pushy
Keep hesitant callers engaged and stop the "local shop" exit
Ask for the sale directly and close difficult calls confidently

TECHNICAL EXPECTATIONS

You must already be strong in:

Tier 2 / Tier 3 remote troubleshooting
Windows 10/11 recovery and boot repair
BitLocker and account-access recovery scenarios
Windows PIN and password recovery paths
Remote rescue workflows and remote-access setup
USB recovery-media creation from a second computer
Consumer support across major desktop and mobile platforms such as Windows, macOS, Android, iOS, and printers.

We are not looking for someone who "usually figures it out." We are looking for someone who already knows the work.

REQUIRED QUALIFICATIONS

Proven Tier 2 or Tier 3 remote support experience
Proven phone sales, retention, or quota-carrying closing experience
Strong spoken and written English with a professional phone presence
Ready to start immediately with minimal ramp time
Able to provide full professional focus during agreed service windows when workung from home

THIS ROLE IS NOT FOR YOU IF:

Your experience is mainly tier 1 basic troubleshooting or script-based
You are not confident with your skills on macOS and ChromeOS computers
You rely on escalation for common boot, recovery, or login issues
You have customer service experience but lack real sales closing skills
You are uncomfortable in a high-quota, performance-tracked environment
You are not good at closing sales and you feel you are not good at sales
You need training or refreshers on core troubleshooting or sales fundamentals

HOW TO APPLY

To be considered for this position, you must submit a five-minute audio recording along with your written application. Applications submitted without the required audio recording will not be reviewed.

Please use [ ---------- ]( ---------- ) to record and share your audio. Vocaroo works on smartphones and computers. When you open the website, click the red record button, record your five-minute introduction, and include the recording link in your application.

Your audio introduction is an important part of our evaluation. Use it to show your communication skills, creativity, confidence, experience, and why you believe you are the right person for this position.

Please discuss the following in your recording:

1. Introduce yourself and state your name.
2. Describe your BPO or call center experience and career journey.
3. Explain your computer repair, troubleshooting, and technical support skills.
4. Discuss your experience with Windows PCs, MacBooks, printers, smartphones, Chromebooks, and other devices or operating systems.
5. Share examples of difficult or challenging customer calls you have handled and explain how you resolved them.
6. Describe your sales experience, including products or services you have offered, upselling, discussing pricing, overcoming objections, and closing sales.

Your response must also include all of the following information. Applications missing any of these items will not be reviewed:

1. Your most recent sales quota, close rate, and average ticket size from any sales or upselling role.
2. A summary of your technical background and the types of issues you can handle without escalation.
3. Your earliest available start date.
4. Your Vocaroo audio recording link.

SKILL REQUIREMENT
Technical Support Customer Service Helpdesk Support
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0007
Controller Execution Time ( Jobseekers / Job )  0.0237
Total Execution Time  0.0250
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,527,040 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/TIER-2-WINDOWS-PC-APPLE-TECH-SUPPORT-SALES-EXPERIENCE-1703523
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0186 seconds)  (Hide)
0.0003   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1703523
 LIMIT 1 
0.0009   SELECT *
FROM `employers`
WHERE `employer_id` = 541911
 LIMIT 1 
0.0009   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1703523
AND `misc`.`id` IS NULL 
0.0005   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-12',ej.date_added) duration_days, DATEDIFF('2026-08-12',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-12',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1703523' 
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1703523 
0.0008   UPDATE employer_jobs SET hit_counts = '***Aug-05-2026=455***Aug-06-2026=81***Aug-07-2026=27***Aug-08-2026=24***Aug-09-2026=3***Aug-12-2026=1' WHERE job_id= '1703523'  
0.0006   UPDATE employer_jobs SET monthly_hits = '***Aug-2026=591' WHERE job_id= '1703523'  
0.0003   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1703523' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1703523 
0.0129   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '541911'
AND `date_added` >= '2022-06-08' 
0.0004   select * from teasers 
0.0003   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)