Hawai?i Van Rental Operations & Guest Experience Assistant

Full-Time | Remote | Long-Term
Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. Hawai?i Standard Time
Philippine schedule: Tuesday–Saturday, 3:00 a.m.–11:00 a.m. PHT


About the Role

I operate a small camper van rental business on O?ahu, Hawai?i, with two vans rented primarily through Outdoorsy.

I am looking for a highly organized, responsive, and trustworthy Operations and Guest Experience Assistant to manage daily customer communication, bookings, schedules, and administrative coordination.

Your main job is to make sure every guest receives a fast response and that I always know exactly where I need to be, which van is involved, and when each pickup, delivery, or return is happening.

This is not simply a data-entry position. You must be comfortable communicating directly with customers, solving routine problems, following operating rules, and escalating important situations quickly.

Primary Responsibilities
Outdoorsy and Guest Communication
Respond quickly and professionally to Outdoorsy inquiries and messages.
Answer common questions using approved information and message templates.
Follow up with potential guests who have not completed their booking.
Confirm trip dates, pickup times, return times, locations, flight details, and guest requirements.
Send pre-trip reminders, check-in instructions, return instructions, and post-trip follow-ups.
Request reviews from satisfied guests.
Monitor active rentals and check that guests have everything they need.
Escalate a ---------- , mechanical problems, refunds, cancellations, late returns, damage, or unhappy guests immediately.
Never promise refunds, discounts, booking changes, or exceptions without authorization.
Scheduling and Dispatch
Maintain one accurate master calendar for both vans.
Prevent scheduling conflicts and double bookings.
Create a clear daily and weekly pickup and return schedule.
Send me a “Tomorrow’s Van Schedule” every afternoon Hawai?i time.
Clearly identify:
Van name
Guest name
Phone number
Pickup or return time
Location
Delivery requirements
Cleaning or maintenance requirements
Any action needed fro ----------
Coordinate proposed meetup times with customers before placing them on my calendar.
Update the schedule immediately when a booking changes.


Facebook Marketplace and General Assistance
Create clear Facebook Marketplace listings using photos and information I provide.
Write titles, descriptions, prices, and basic buyer information.
Respond to Marketplace inquiries.
Filter out unserious buyers and repetitive questions.
Confirm that a buyer understands the price, location, and item condition.
Coordinate meetup times and send only confirmed appointments to me.
Maintain a simple list showing available, pending, sold, and removed items.
Assist with research, data entry, reminders, posting, and other recurring administrative tasks.

Basic Content Support
Upload and schedule finished social media posts provided by the content editor.
Organize photos, captions, and approved content.
Make simple Canva graphics when required.
This role does not require advanced video editing.

Performance Expectations
Respond to new customer messages within 10–15 minutes during your shift.
Maintain an accurate booking and dispatch calendar.
Avoid missed pickups, forgotten follow-ups, and conflicting appointments.
Communicate problems early instead of hiding mistakes.
Send a concise daily report before the end of each shift.
Follow written procedures while also using good judgment.
Keep customer and business information confidential.

Required Qualifications
Excellent written and spoken English.
Previous experience in customer service, hospitality, short-term rentals, car rentals, Airbnb, travel, scheduling, dispatch, or operations.
Strong attention to dates, times, names, and locations.
Comfortable speaking with American customers.
Calm and professional when customers are confused, upset, or demanding.
Able to work the required Hawai?i shift consistently.
Reliable computer, high-speed internet, and backup internet or power.
Familiarity with Google Calendar, Google Sheets, Google Drive, WhatsApp, and online booking platforms.
Able to follow templates without sounding robotic.
Able to write naturally without copying unreviewed AI-generated answers.

Compensation and Trial Period
Starting compensation: $3/6 Hour (depending on experience)
Paid every two weeks.
Initial paid trial period.
Compensation review after 60 days based on reliability, accuracy, customer service, and increased responsibility.
Long-term opportunity for the right person.

How to Apply

Use the subject line:

ALOHA VAN OPERATIONS – [Your Name]

Please include:

A short introduction describing your relevant experience.
Your OnlineJobs.ph profile.
Your expected monthly salary.
Confirmation that you understand the Philippine working hours are Tuesday–Saturday, 3:00 a.m.–11:00 a.m.
A 60–90 second voice recording introducing yourself.
Your internet speed and backup internet/power setup.
The booking, scheduling, customer-support, or rental platforms you have used.

Please also answer these situations:

Situation 1: A guest is picking up a van tomorrow but has not confirmed their arrival time. What would you send them?

Situation 2: A guest says the van has a warning light while they are driving. What information would you collect, and what would you do next?

Situation 3: A Marketplace buyer says, “Is this available?” but does not answer any other questions. How would you qualify them and move toward a confirmed appointment?

Applications that do not include the subject line and schedule confirmation will not be considered. Anything that reads like an AI response will also be disregarded.